Delivery Policy

Last Updated: May 2, 2026

This Delivery Policy explains how GUESTPOST SOFTWARE delivers its digital solutions and services to customers. This policy should be read together with our Terms and Conditions, Refund Policy, Privacy Policy, Cookie Policy, and Acceptable Use Policy.

1. Business Overview

GUESTPOST SOFTWARE is an AI-powered Digital Solutions and Services Platform offering pre-built app solutions, custom software development, website development, Digital PR, media outreach, content development, editorial publishing support, and related online business growth services.

All services offered by GUESTPOST SOFTWARE are delivered digitally. We do not sell, ship, or deliver any physical goods.

2. Digital Delivery Only

All orders are fulfilled through digital delivery channels. Depending on the type of service purchased, delivery may be completed through one or more of the following methods:

• Customer dashboard updates

• Email communication

• Support ticket updates

• Published URL or live placement URL

• Digital reports

• Downloadable files

• Documents, content drafts, or editorial materials

• Website staging links

• Application demo links

• Source files, build files, or access credentials, where included in the agreed scope

• Online meetings, project updates, or written confirmation

• Any other digital delivery method agreed between the customer and GUESTPOST SOFTWARE

No physical shipping is involved. Therefore, shipping charges, courier charges, physical tracking numbers, and physical product returns are not applicable.

3. Order Confirmation

After successful payment, the customer may receive an order confirmation through the platform dashboard, email, or other available communication channel.

An order is considered ready for processing only after:

• Payment is successfully received or verified;

• The customer provides all required order details;

• The submitted requirements comply with our Terms and Conditions and Acceptable Use Policy;

• The order is accepted for processing by GUESTPOST SOFTWARE or the relevant delivery partner, where applicable.

If required information is missing, incomplete, inaccurate, or delayed by the customer, the delivery timeline may be paused until the required information is provided.

4. Delivery Timelines

Delivery timelines vary depending on the service type, customer requirements, publisher review, project complexity, third-party dependencies, and compliance checks. The timelines below are indicative and may vary based on the approved scope of work.

The timelines above are estimates and are not guaranteed unless a specific written service-level agreement has been issued by GUESTPOST SOFTWARE.

5. Start of Delivery Timeline

Unless otherwise stated, delivery timelines begin only after all of the following are complete:

• Payment is confirmed;

• The customer has submitted all required information;

• The order brief is complete;

• Compliance checks, if any, are cleared;

• The order is accepted by GUESTPOST SOFTWARE or the relevant publisher, vendor, or delivery partner, where applicable.

For publisher-based services, timelines may begin from the date the publisher accepts the order, not necessarily from the payment date.

6. Customer Responsibilities

To avoid delays, customers must provide accurate and complete information at the time of placing the order. This may include:

• Business name and website URL;

• Target URL;

• Anchor text or keyword preferences, where applicable;

• Content brief;

• Brand guidelines;

• Login or access details, where required for development work;

• Technical requirements;

• App or website customization requirements;

• Approval comments and revision feedback;

• Any compliance or legal disclosures required for the order.

GUESTPOST SOFTWARE is not responsible for delivery delays caused by incomplete, incorrect, delayed, or non-responsive customer communication.

7. Publisher Review and Editorial Approval

For Digital PR, media outreach, guest post placement, editorial publishing, and publisher-based services, final acceptance, publication timing, formatting, content edits, link attributes, sponsored disclosures, and editorial approval may depend on the publisher’s independent policies.

GUESTPOST SOFTWARE may coordinate with publishers and delivery partners, but it does not guarantee that any third-party publisher will approve every submitted order, publish content in a specific format, maintain fixed metrics, provide do-follow links, or deliver specific SEO results.

All editorial placements are subject to publisher review, applicable advertising guidelines, content quality requirements, and compliance checks.

8. Delivery Completion

An order may be treated as delivered when one or more of the following has occurred:

• A published URL is provided to the customer;

• Content, report, file, document, access credential, staging link, or digital asset is shared;

• The agreed service output is made available in the customer dashboard;

• A project milestone is completed and communicated;

• The customer confirms acceptance of delivery;

• Seventy-two (72) hours have passed from delivery notification without a documented dispute or revision request, where applicable.

For software, website, app, or custom development projects, delivery may occur in milestones as defined in the applicable proposal, invoice, statement of work, or written project confirmation.

9. Revisions and Modification Requests

Revision eligibility depends on the service type and the agreed order scope.

For editorial, content, and publishing-related services, revision requests should be raised within seventy-two (72) hours of delivery or published URL notification, unless a different written timeline applies.

Revisions may be accepted where the delivered work materially differs from the confirmed order brief. The following may not qualify for free revision:

• Change of target URL after order acceptance;

• Change of anchor text after publisher approval;

• Change of business objective after order confirmation;

• Subjective preference changes outside the original scope;

• Requests for additional content or extra features;

• SEO ranking, indexing, traffic, or conversion dissatisfaction;

• Publisher-side formatting or editorial changes outside our control.

For software, website, or app-related work, revisions are handled as per the agreed project scope, proposal, or statement of work. Any additional features, integrations, design changes, third-party API work, or scope expansion may require additional charges and timeline extension.

10. Delivery Delays

Delivery may be delayed due to reasons including but not limited to:

• Missing or incomplete customer information;

• Delayed customer approvals;

• Publisher review or editorial queue;

• Publisher rejection or request for modification;

• Third-party API, hosting, domain, payment gateway, app store, plugin, or platform dependency;

• Compliance review;

• Suspicious or high-risk transaction review;

• Payment hold, failed payment, refund dispute, or chargeback;

• Technical issues, maintenance, or force majeure events;

• Government, regulatory, platform, or payment-provider restrictions.

If a delay occurs, GUESTPOST SOFTWARE will make reasonable efforts to update the customer through the dashboard, email, ticket, or other available communication channel.

11. Non-Delivery and Escalation

If a customer believes that an order has not been delivered within the expected timeline, the customer should contact us with the order ID and issue details.

Support Email: business@guestpostsoftware.com
Phone / WhatsApp: +91 93544 37163

The customer should include:

• Order ID;

• Payment reference, if available;

• Service purchased;

• Date of order;

• Reason for escalation;

• Any relevant screenshots or communication records.

GUESTPOST SOFTWARE will review the matter and may offer one or more of the following, depending on eligibility:

• Status update;

• Publisher follow-up;

• Reassignment to an alternative publisher or delivery partner;

• Revised delivery timeline;

• Revision or correction;

• Wallet credit, where permitted;

• Refund to the original payment method where technically and legally possible;

• Other resolution as per the Refund Policy and Terms and Conditions.

12. Refunds Related to Delivery Failure

Refunds are governed by our Refund Policy and Terms and Conditions.

Where GUESTPOST SOFTWARE is unable to deliver an eligible order due to reasons within its control, the customer may be eligible for refund, wallet credit, replacement delivery, or another resolution as described in the Refund Policy.

Approved refunds will generally be processed to the original payment method where technically and legally possible. Wallet credit may be issued where selected by the customer, where the original payment method is unavailable, or where permitted under applicable law and payment-provider rules.

No refund will be provided for orders involving prohibited content, customer non-cooperation, post-acceptance scope changes, customer-requested non-contractual changes, or services already delivered as per the approved order scope.

13. No Physical Returns

Since GUESTPOST SOFTWARE provides digital solutions and services only, there are no physical products to return.

A physical return policy is not applicable. For digital solutions and services, customer concerns are handled through revision, escalation, replacement, wallet credit, refund, or dispute resolution, as applicable under our Terms and Conditions and Refund Policy.

14. Restricted and Prohibited Orders

GUESTPOST SOFTWARE does not deliver services for prohibited, illegal, deceptive, harmful, or restricted categories, including those restricted under applicable laws, payment-provider rules, card-network rules, and our Acceptable Use Policy.

We may reject, cancel, suspend, or refuse delivery of any order that involves:

• Illegal products or services;

• Gambling, casino, or betting activities;

• Adult, pornographic, or escort-related content;

• Controlled substances, narcotics, steroids, drug paraphernalia, or products presenting consumer safety risks;

• Firearms, weapons, ammunition, or regulated weapon-related content;

• Counterfeit goods or intellectual property infringement;

• Stolen goods, including stolen digital or virtual goods;

• Hate, violence, harassment, discrimination, or exploitation of crime;

• Pyramid schemes, Ponzi schemes, get-rich-quick schemes, or deceptive financial schemes;

• Unregulated crypto investment schemes or high-risk financial promotions;

• Prescription drugs without proper authorization;

• Bribery, corruption, illegal payments, or facilitation of unlawful activity;

• Products, services, or activities identified by payment providers, card networks, or government agencies as high-risk, deceptive, fraudulent, unsafe, or unlawful;

• Any content or business activity likely to violate payment-provider or legal requirements.

Orders rejected due to prohibited or restricted activity may not be eligible for refund, depending on the circumstances and applicable policy.

15. International Delivery and Export Digital Services

GUESTPOST SOFTWARE may serve customers in India and international markets, subject to applicable laws, payment-provider availability, sanctions screening, export restrictions, and compliance checks.

For international customers, services are delivered digitally and may be treated as export of digital services where applicable under Indian law, FEMA, GST, RBI guidance, invoicing rules, and payment-realisation requirements.

GUESTPOST SOFTWARE may refuse or restrict service delivery to customers, countries, entities, industries, or transactions that may create sanctions, AML, fraud, legal, tax, payment-processing, or compliance risks.

16. Merchant of Record and Delivery Partners

For eligible customer orders placed through the Platform, GUESTPOST SOFTWARE acts as the merchant of record for the digital solutions and services purchased by the customer.

Publishers, developers, content creators, consultants, vendors, and other service partners may assist in fulfilling services. Such partners act as independent service delivery partners, vendors, or subcontractors of GUESTPOST SOFTWARE and are not direct sellers to the customer for PayPal, Stripe, Razorpay, or other checkout transactions unless expressly stated in writing.

GUESTPOST SOFTWARE does not operate as a payment facilitator, escrow service, remittance provider, money transfer service, stored-value provider, banking service, investment platform, or wallet-to-wallet transfer service.

17. Wallet Credits and Payment Method Restrictions

Platform wallet credits, where available, are non-transferable service credits usable only for purchasing eligible digital solutions and services on GUESTPOST SOFTWARE. Wallet credits cannot be transferred between users, withdrawn as cash, used for remittance, exchanged for money, or treated as stored-value money.

For compliance reasons, PayPal may be used only for specific eligible service orders or invoices and may not be available for general wallet top-ups, cash-equivalent credits, user-to-user transfers, withdrawals, remittance, escrow, or stored-value activity.

18. Proof of Delivery

For compliance, dispute handling, and customer support purposes, GUESTPOST SOFTWARE may maintain proof of delivery records, including:

• Order confirmation;

• Payment confirmation;

• Customer brief;

• Dashboard logs;

• Email communication;

• Published URLs;

• Project files;

• Download logs;

• Access delivery records;

• Support tickets;

• Revision history;

• Completion notes;

• Screenshots or delivery evidence.

These records may be used for customer support, dispute resolution, refund review, chargeback response, tax records, legal compliance, and payment-provider verification.

19. Customer Support

For delivery-related queries, customers may contact:

Business / Support Email: business@guestpostsoftware.com
Phone / WhatsApp: +91 93544 37163
Support Hours: Monday to Friday, 09:00–18:00 IST, excluding India public holidays

We aim to acknowledge delivery-related support requests within forty-eight (48) business hours.

20. Policy Updates

GUESTPOST SOFTWARE may update this Delivery Policy from time to time to reflect changes in services, payment-provider requirements, legal obligations, operational practices, or customer support procedures.

The updated policy will be effective from the date of publication on the website. Continued use of our Platform or purchase of services after publication of the updated policy constitutes acceptance of the revised Delivery Policy.

21. Related Policies

This Delivery Policy should be read together with:

• Terms and Conditions

• Refund Policy

• Privacy Policy

• Cookie Policy

• Acceptable Use Policy

In case of conflict between this Delivery Policy and the Terms and Conditions, the Terms and Conditions shall prevail, unless otherwise required by applicable law.