Terms and Conditions

PREAMBLE AND PLATFORM OVERVIEW

Welcome to GUESTPOST SOFTWARE, an AI-powered Digital Solutions and Services Platform offering Digital PR, media outreach, content development, pre-built app solutions, custom software development, website development, and related online business growth services.

All services are delivered digitally. No physical goods are sold, shipped, or delivered.

GUESTPOST SOFTWARE delivers services through its internal team, technology platform, and verified independent service delivery partners, including publishers, content creators, developers, consultants, and approved vendors.

Platform Role: GUESTPOST SOFTWARE operates as a Digital Solutions and Services Platform and acts as the merchant of record for eligible customer orders placed through the Platform. We may use independent publishers, developers, content creators, consultants, and other approved service delivery partners for fulfilment. Such partners are not direct sellers to the customer for PayPal, Stripe, Razorpay, or other checkout transactions unless expressly stated in writing.

Service Classification: Services are classified under GST SAC Codes 998361, 998366, 998392, 998314, and 998439. International transactions may qualify as export of digital services subject to applicable FEMA, RBI, GST, invoicing, place-of-supply, payment-realisation, and compliance requirements.

Guestpost Software holds an Importer-Exporter Code issued by the Directorate General of Foreign Trade, Ministry of Commerce and Industry, Government of India, for applicable international business and service-related activities.

For verification, compliance, billing, or business documentation purposes, customers, payment partners, or regulatory authorities may contact us at: Email: business@guestpostsoftware.com

1. Platform Operator and Legal Entity

1.1 Brand and Ownership

GUESTPOST SOFTWARE is a registered brand and trading name operated as a Sole Proprietorship Firm established under the laws of India, operating the platform at https://guestpostsoftware.com.

1.2 Company Information

1.3 Jurisdictional Scope and Regulatory Framework

These Terms are governed by the laws of India, including:

• IT Act 2000 and IT (Amendment) Act 2008

• DPDP Act 2023 (Digital Personal Data Protection Act)

• Consumer Protection Act 2019

• Consumer Protection (E-Commerce) Rules, 2020

• IT Rules 2021 (Intermediary Guidelines)

• Contract Act 1872

• FEMA 1999 (Foreign Exchange Management Act) — all international transactions qualify as export of digital services

• Prevention of Money Laundering Act (PMLA)

• Payment and Settlement Systems Act 2007

All legal interpretations, disputes, and enforcement actions fall within the exclusive jurisdiction of competent courts in Delhi, India.

2. Definitions and Key Terminology

To ensure clarity throughout this document, the following definitions apply:

3. User Eligibility and Registration Requirements

3.1 Minimum Age Requirement

Platform access requires users to be at least eighteen (18) years of age and of legal age to form a binding contract under applicable law.

3.2 Registration Accuracy

Account creation demands truthful, complete, and current information. You commit to updating your profile whenever relevant details change, including contact information, payment methods, or business affiliations.

3.3 Account Ownership and Transferability

Each account remains tied exclusively to the registered individual or organisation. Accounts cannot be sold, transferred, assigned, or shared with third parties without explicit written authorisation from our Administration team.

3.4 Username Selection Standards

When choosing your account identifier, you agree not to: impersonate any person, brand, or organisation; select names containing offensive or discriminatory language; use trademarks or protected IP belonging to others; or create confusion regarding affiliation with GUESTPOST SOFTWARE.

3.5 Representations and Warranties at Registration

By creating an account or accessing the Platform, you represent and warrant that:

1. You are at least 18 years of age and of legal age to form a binding contract in your jurisdiction

2. You have full legal capacity and authority to enter these Terms on your own behalf or on behalf of the entity you represent

3. Your use of the Platform does not violate any applicable law, regulation, or third-party agreement

4. All registration information you provide is accurate, complete, and current

5. You are not subject to any economic sanctions or trade restrictions under applicable law

6. If registering on behalf of a company or agency, you confirm possessing legal authority to bind that entity to these Terms

3.6 Sanctions and Trade Restrictions Compliance

The Platform is available only to users not subject to any economic sanctions, trade restrictions, or embargoes imposed by India, the UAE, the United States, the European Union, or any applicable jurisdiction. GUESTPOST SOFTWARE reserves the right to immediately terminate accounts found to be in violation of this clause without refund.

4. Account Security and Access Management

4.1–4.5 Security Obligations

Password Protection (§4.1): You maintain sole responsibility for safeguarding login credentials and authentication tokens.

Unauthorised Access Notification (§4.2): Upon discovering any security compromise, you must immediately notify business@guestpostsoftware.com.

Activity Accountability (§4.3): All actions performed through your account are attributed to you regardless of who physically accessed the system.

Credential Sharing Prohibition (§4.4): Sharing login information with unauthorised individuals violates these Terms and may result in immediate account suspension without refund eligibility.

Liability for Unauthorised Use (§4.5): While GUESTPOST SOFTWARE bears no responsibility for losses stemming from account breaches, you may be held financially liable for damages our company or other users suffer due to security failures on your part.

5. Platform Services and Operational Framework

5.1 Core Service Description

GUESTPOST SOFTWARE functions as a digital intermediary connecting customers seeking Digital PR and content placement opportunities with publishers offering promotional space on their websites. Services are provided under the classification of Digital PR Services, SEO, content development, digital marketing, and IT-enabled platform operations (SAC Codes 998361, 998366, 998392, 998314, 998439).

Important — All services are provided exclusively as digital solutions, editorial content placements and digital PR & advertising opportunities. placement attributes (including sponsored or nofollow tags) are controlled by publishers in accordance with applicable search engine guidelines. No guarantee is made regarding placement type, follow status, or SEO impact.

5.2 Technology Intermediary Role

GUESTPOST SOFTWARE provides the technological infrastructure, payment processing systems, communication tools, and platform framework enabling service delivery. Final content approval, publication timing, and editorial modifications remain under publisher authority. GUESTPOST SOFTWARE does not own or control third-party publisher websites and is not responsible for changes, removal, or performance of published content.

5.3 Service Scope

Our offerings include: access to verified publisher networks across multiple industries; content submission and tracking systems; secure payment processing and wallet management; customer support and dispute mediation; and performance analytics and reporting tools.

5.4 Keyword and URL Authorisation

By submitting target URLs and anchor keywords, you grant GUESTPOST SOFTWARE permission to incorporate these elements into published content for Digital PR and content distribution purposes. This authorisation extends to reasonable variations necessary for natural content integration.

5.5 Service Refusal Rights

GUESTPOST SOFTWARE reserves unconditional authority to decline, reject, or terminate service requests for any reason, including content promoting illegal activities, websites violating search engine quality guidelines, keywords associated with prohibited sectors, or requests conflicting with our ethical standards.

5.6 Order Specifications, Modifications, and Revision Requests

Service requirements must be finalised at the time of order placement. Post-acceptance modifications require written agreement from both GUESTPOST SOFTWARE and the assigned publisher. Revision requests are only valid where delivered content materially fails to meet specifications confirmed at order placement. Revision requests must be submitted within seventy-two (72) hours of published URL delivery. The following do not qualify as grounds for revision: change of target URL or anchor text after publisher acceptance; subjective preference changes; requests for additional content beyond original scope; or SEO outcome dissatisfaction.

5.7 Publisher Verification Standards

GUESTPOST SOFTWARE maintains a publisher verification process assessing domain authority, traffic quality, content standards, and editorial independence. Publisher listings reflect metrics available at time of verification. GUESTPOST SOFTWARE does not warrant that publisher metrics remain static and shall not be liable for metric changes occurring after order placement.

5.8 Publisher Delay

Delays caused by publishers do not constitute grounds for refund unless the order is cancelled by GUESTPOST SOFTWARE per the refund matrix in §8A.

6. Service Guarantees and Realistic Expectations

6.1 Publication Guarantee

GUESTPOST SOFTWARE guarantees approved content will be published on the selected publisher's domain according to the specifications outlined in your order confirmation. This represents our sole performance guarantee.

6.2 Content Longevity Disclaimer

Published materials may remain accessible indefinitely or for limited periods depending on publisher-specific policies. Many publishers guarantee minimum placement durations (commonly twelve months), while others maintain content at their discretion. Specific duration commitments appear on individual publisher listing pages.

6.3 Placement Attribute and Sponsored Disclosure

Content may include references, citations, or promotional placement as determined by publisher editorial policies. Placement attributes (including sponsored or nofollow tags) are controlled by publishers and applicable advertising guidelines. All clients and publishers must ensure that paid placements comply with applicable advertising disclosure requirements, including rel="sponsored" attributes where required. GUESTPOST SOFTWARE is not liable for publisher non-compliance with disclosure obligations; however, systematic non-compliance may result in publisher removal from the network.

6.4 Search Engine Indexing

GUESTPOST SOFTWARE cannot guarantee published content will be indexed, ranked, or displayed by Google, Bing, or other search engines. Indexing depends on numerous factors outside our control.

6.5 SEO Results and Performance Outcomes

GUESTPOST SOFTWARE makes absolutely no guarantees, warranties, or promises regarding search engine ranking improvements, organic traffic increases, conversion rate enhancements, brand visibility expansion, revenue generation, or business growth. All numerical projections and performance estimates should be considered speculative forecasts rather than guaranteed results.

6.6 Replacement Protocol

If publishers remove previously published content before minimum guaranteed durations expire, GUESTPOST SOFTWARE will use reasonable efforts to secure replacement placements on comparable domains. Replacement is not automatic. GUESTPOST SOFTWARE shall determine eligibility within thirty (30) business days of confirmed removal.

6.7 Order Completion and Auto-Acceptance

An order is deemed 'Completed' when: (a) the published content URL is delivered to the buyer's dashboard and confirmed live; AND (b) the buyer explicitly accepts delivery, OR seventy-two (72) hours elapse from URL delivery without a documented dispute or revision request. Auto-completed orders are treated as accepted deliveries for all refund, dispute, and payment purposes.

6.8 Payment Authorisation

By placing an order and confirming the transaction, the user authorises GUESTPOST SOFTWARE to charge the payment method selected at checkout for the specific order amount displayed at the time of purchase. This authorisation applies solely to the confirmed order and does not constitute a blanket or recurring charge authorisation unless the user has separately subscribed to a recurring service plan under §8.5.

6A. Service Delivery & Delivery Timelines

Delivery means the digital fulfilment of the agreed service, which may include a published URL, dashboard update, email confirmation, report, content file, document, downloadable file, staging link, demo link, source file, access credential, deployment confirmation, milestone update, or any other digital output agreed under the order, invoice, proposal, or statement of work.

Website Development / Software Development

As per approved proposal, invoice, project scope, or statement of work

Starts after payment confirmation, requirement confirmation, and receipt of required access/details

Subject to customer approvals, integrations, third-party APIs, hosting, testing, and change requests

Pre-Built App Solutions

1–5 business days for standard access/demo handover where no customization is required

Starts after payment confirmation and order verification

Customization, branding, deployment, or additional development may require a separate timeline

Custom App / Website Customization

As mutually agreed in writing
Starts after scope confirmation, payment, and required inputs/access are received
Additional features, integrations, or scope changes may extend timeline and cost

Standard Delivery Timelines:

Delivery SLA and Escalation Process:

• Delivery timelines begin from the date the publisher accepts the order — not from the date of payment

• If a publisher has not responded to an assigned order within 7 business days, the Customer may raise a ticket via business@guestpostsoftware.com requesting escalation

• GUESTPOST SOFTWARE will reassign the order to an alternative publisher or initiate a wallet credit within 5 business days of the escalation ticket

• If GPS is unable to fulfil the order within 30 business days of the original order date, the Customer is entitled to a full refund per the refund matrix in §8A

• Customers requiring confirmation of delivery timelines before placing bulk or enterprise orders should contact business@guestpostsoftware.com for a custom written SLA.
  
  Note - Refund to the original payment method where technically and legally possible, or wallet credit if selected by the customer, if the original payment method is unavailable, or where permitted under applicable payment-provider rules.

7. Publisher Authority and Editorial Control

7.1 Editorial Independence

Publishers maintain complete editorial discretion over all content appearing on their domains, including grammar, spelling, and language corrections; formatting, layout, and visual presentation; content positioning within articles; image selection and multimedia integration; and internal linking and navigation structures.

7.2 Content Modification Rights

Publishers may revise submitted content to align with their editorial standards, audience preferences, and website guidelines without seeking prior approval. Substantial alterations affecting core messaging will be communicated when possible.

7.3 Content Removal Authority

Website owners retain unrestricted rights to remove, unpublish, or archive content at any time for any reason, including compliance with legal notices, response to copyright infringement claims, editorial policy updates, website restructuring, or business decisions.

7.4 Third-Party Platform Disclaimer

Published content appears on independently operated websites not owned, controlled, or managed by GUESTPOST SOFTWARE. We assume no responsibility for publisher business practices, website uptime, content moderation policies, privacy practices, or legal compliance. By utilising our services, you explicitly release GUESTPOST SOFTWARE from any liability arising from interactions with third-party publisher platforms.

7.5 Publisher Liability and Insurance

Publishers offering placement services through GUESTPOST SOFTWARE are solely responsible for maintaining adequate coverage for risks associated with content publication on their domains, including third-party IP infringement claims and defamation. Publishers indemnify GUESTPOST SOFTWARE against all claims arising from content published on their domains through platform-facilitated orders.

7A. Publisher-Specific Terms and Obligations

This section sets out the separate obligations applicable to Publishers, Service Providers and Customers using the Platform.

7A.1 Publisher Registration and Verification

Publishers wishing to list their domains on GUESTPOST SOFTWARE must submit to the platform's verification process, which includes:

• Domain ownership verification

• Traffic and authority metrics review (DA, DR, traffic quality)

• Content standards and editorial independence assessment

• Tax documentation and payment details for publisher compensation

• Acceptance of Publisher Terms including the obligations below

7A.2 Publisher Obligations

By accepting orders through the GUESTPOST SOFTWARE platform, Publishers agree to:

7. Publish accepted content within the timeline agreed at the point of order acceptance

8. Maintain published content for the minimum guaranteed duration stated on their publisher listing page

9. Comply with all applicable advertising disclosure requirements, including use of rel="sponsored" or rel="nofollow" attributes where required by search engine guidelines and applicable advertising law

10. Not remove published content before the minimum guaranteed duration without notifying GUESTPOST SOFTWARE and offering a replacement or refund per §8A

11. Not publish the same content on multiple domains unless explicitly agreed

12. Maintain accurate and current metric representations on their publisher listing page

13. Comply with all applicable laws including intellectual property, defamation, data protection, and advertising regulations in their jurisdiction

14. Submit to KYC/AML verification as required by GUESTPOST SOFTWARE or its payment partners before receiving payouts

7A.3 Publisher Payout Terms

Publisher compensation is released by GUESTPOST SOFTWARE after order completion (as defined in §6.7). Payouts are subject to:

• KYC/AML verification completion (§8.13)

• Minimum payout threshold as displayed on the Publisher dashboard

• Applicable withholding taxes or TDS as required by Indian tax law

• Correct and verified bank account / payment details registered in the Publisher's legal name
  
  Publisher payouts are business-to-business compensation for approved service delivery and are not customer-to-publisher payments. GUESTPOST SOFTWARE remains responsible for customer billing, order management, refund handling, and customer support for eligible orders placed through the Platform.

7A.4 Publisher Suspension and Removal

GUESTPOST SOFTWARE reserves the right to suspend or permanently remove a publisher from the network for: metric misrepresentation; repeated content removal before minimum duration; non-compliance with disclosure requirements; failure to deliver accepted orders; fraudulent activity; or violations of these Terms. Publisher suspension may result in withholding of pending payouts pending investigation.

7A.5 Buyer (Customer) Summary of Rights

For clarity, the following summarises key rights of Customers (buyers) when transacting on the GUESTPOST SOFTWARE platform:

• Right to see label price and estimated delivery timeline before checkout

• Right to submit a revision request within 72 hours of URL delivery if content materially fails the brief

• Right to escalate to GUESTPOST SOFTWARE if a publisher is unresponsive beyond 7 business days

• Right to a refund per the matrix in §8A for qualifying scenarios

• Right to raise a formal dispute before initiating any chargeback (§8.11)

• Right to appeal account actions within 60 days per §11.4

8. Payment Terms and Financial Obligations

8.1 Prepayment Requirement

All services operate on a prepaid basis. Orders cannot be processed without confirmed payment receipt through our authorised payment gateways.

8.2 Accepted Payment Methods

GUESTPOST SOFTWARE accepts payments through multiple global payment providers including PayPal, Stripe, Razorpay, Payoneer, Wise, Xflow, Skydo, and direct bank transfers. All payments are processed securely through respective payment service providers.

PayPal may be offered as an available payment method for eligible international customers and export digital service transactions, subject to PayPal availability, account eligibility, currency support, compliance requirements, and applicable laws.

8.2A - PayPal Payments for International / Export Digital Services

PayPal may be offered as an available payment method for eligible international customers and eligible export digital solutions and services, subject to PayPal availability, account eligibility, currency support, compliance review, payment-provider rules, and applicable laws.

All services provided by GUESTPOST SOFTWARE are delivered digitally, including Digital PR, media outreach, content development, software development, website development, pre-built app solutions, and related online business growth services. No physical goods are sold, shipped, or delivered.

Where applicable, international payments received through PayPal may be treated as export of digital services and may be subject to applicable FEMA, RBI, GST, tax, invoicing, payment-realisation, and payment gateway compliance requirements.

For compliance reasons, PayPal may be used only for specific eligible service orders or invoices and may not be available for general wallet top-ups, cash-equivalent credits, user-to-user transfers, withdrawals, remittance, escrow, or stored-value activity.

GUESTPOST SOFTWARE reserves the right to enable, disable, restrict, or decline PayPal as a payment method for certain customers, countries, services, wallet-related transactions, high-risk transactions, or orders that do not meet internal compliance, legal, payment-provider, or acceptable-use requirements.

8.3 Wallet System

The platform wallet functions as a prepaid balance enabling streamlined service purchases without repeated gateway transactions. Minimum wallet deposits start at twenty-five US dollars (USD 25.00), with increments defined during the funding process.

Platform wallet credits are non-transferable service credits usable only for purchasing eligible services on GUESTPOST SOFTWARE. Wallet credits cannot be transferred between users, withdrawn as cash, used for remittance, or treated as stored-value money. PayPal may not be available for wallet top-ups unless specifically enabled for eligible transactions.

8.4 Wallet Refund Policy

Wallet credits are generally non-refundable once deposited, reflecting immediate access to publisher database and platform functionality. Exceptions apply in the following circumstances:

• Platform failure preventing service delivery due to a GUESTPOST SOFTWARE system error

• Order cancellation by GUESTPOST SOFTWARE for reasons within its operational control

• Account closure initiated by GUESTPOST SOFTWARE without cause

Refund requests under the above exceptions must be submitted in writing to business@guestpostsoftware.com within thirty (30) days of the triggering event. Refunds will be processed within fourteen (14) business days of approval.

8.5 Subscription / Recurring Billing Authorisation and RBI e-Mandate Compliance

Users subscribing to recurring service plans authorise GUESTPOST SOFTWARE to automatically charge stored payment methods at renewal intervals.

RBI e-Mandate Requirements — mandatory disclosure]: In compliance with the Reserve Bank of India's e-Mandate framework for recurring payments:

• Additional Factor of Authentication (AFA) is required at the time of setting up any recurring mandate

• For recurring debits exceeding ₹15,000 (or the current applicable RBI threshold), AFA must be performed for each individual transaction

• GUESTPOST SOFTWARE or its authorised payment gateway will send a pre-debit notification to the Customer at least twenty-four (24) hours before each scheduled debit, providing the option to pause or cancel the upcoming charge

• Cancellations must be processed at least forty-eight (48) hours before the next billing cycle to prevent charges

• Failure to comply with the e-Mandate framework constitutes a payment failure event; GUESTPOST SOFTWARE is not liable for failed recurring charges resulting from RBI mandate non-compliance by the payment gateway

8.6 Pricing and Fee Structure

Service prices reflect current market conditions, publisher rates, and operational costs. GUESTPOST SOFTWARE reserves the right to adjust pricing at any time, with changes applying to future orders rather than existing confirmed transactions. Label price and turnaround estimate are displayed to Customers before checkout.

8.7 GST, SAC Classification and FEMA Compliance

Services rendered by GUESTPOST SOFTWARE are classified under applicable SAC Codes including 998361 (Advertising & Paid Marketing), 998366 (SEO Services), 998392 (Content Writing & Marketing), 998314 (Software & App Development), and 998439 (Digital Products & Platform Ops). GST invoices will reflect the applicable SAC code based on the nature of the specific service delivered. All international payments qualify as export of services under FEMA 1999 and are subject to applicable RBI purpose code classification. All invoices issued by GUESTPOST SOFTWARE will describe services as digital marketing, IT/Software Development, digital PR, or content creation services. Customers remain responsible for determining and remitting any taxes required by their local tax authority.

8.8 Currency and Exchange Rates

All transactions process in United States Dollars (USD) unless alternative currencies are explicitly offered at checkout. Currency conversion fees imposed by your financial institution fall outside our control and responsibility.

8.9 Payment Gateway Compliance

By utilising GUESTPOST SOFTWARE's services, you acknowledge having reviewed and agreeing to comply with the acceptable use policies and terms of service of all relevant payment processing partners. Violations of payment provider policies may result in payment processing suspension and account termination. GUESTPOST SOFTWARE is not responsible for decisions, delays, holds, or account actions taken by third-party payment providers including PayPal, Stripe, Razorpay, Wise, Payoneer, Xflow, or Skydo. GUESTPOST SOFTWARE shall not be liable for failed transactions due to payment gateway errors, banking issues, or insufficient funds.

8.9A - Merchant of Record and No Payment Facilitation / Escrow

For customer orders placed on the platform, GUESTPOST SOFTWARE acts as the merchant of record for the eligible digital services purchased by the customer.

Publishers, content creators, developers, consultants, vendors, and service partners associated with the Platform act as independent service delivery partners, subcontractors, or vendors of GUESTPOST SOFTWARE. They are not direct sellers to the customer for PayPal checkout transactions unless expressly stated in writing.

GUESTPOST SOFTWARE does not operate as a payment facilitator, escrow service, money transfer business, remittance provider, stored-value provider, banking service, investment platform, or wallet-to-wallet transfer service.

Customer payments are collected only for eligible digital services, software services, content services, Digital PR services, media outreach services, pre-built app solutions, or other approved online services purchased through GUESTPOST SOFTWARE.

Any partner, vendor, or publisher compensation is handled separately as a business-to-business service payout after order verification, completion, compliance review, and applicable tax/KYC checks. Such payouts do not create any direct payment relationship between the customer and the publisher or vendor.

8.10 Payment Data Security — PCI DSS

GUESTPOST SOFTWARE does not store sensitive financial information such as credit card details, card numbers (PANs), CVV/CVC codes, bank account numbers, or payment authentication credentials. All payment data is handled securely by respective third-party payment service providers.

PCI DSS .: Effective March 31, 2025, PCI DSS is the mandatory compliance standard. GUESTPOST SOFTWARE's payment infrastructure aligns with SAQ-A requirements as a merchant that fully outsources card data handling to certified third-party processors. Under PCI DSS Requirements 6.4.3 and 11.6.1, all scripts running on payment pages are inventoried, authorised, and monitored to prevent digital skimming attacks. TLS 1.2 or higher is enforced on all data transmissions. Webhook and payment signature verification is implemented server-side to prevent tampering with payment callbacks.

8.11 Chargeback and Dispute Protocol

Users agree to contact GUESTPOST SOFTWARE support at business@guestpostsoftware.com before initiating any payment dispute or chargeback with their bank or payment provider. GUESTPOST SOFTWARE will acknowledge all pre-dispute support requests within forty-eight (48) business hours and work in good faith toward resolution. Unauthorised chargebacks initiated without prior contact with GUESTPOST SOFTWARE may result in account suspension. GUESTPOST SOFTWARE reserves the right to pursue legal remedies for demonstrable financial losses arising from bad-faith chargebacks.

8.12 Bulk Orders and Direct Bank Transfers

For bulk orders or enterprise services, payments may be made via direct bank transfer following issuance of an official invoice by GUESTPOST SOFTWARE. Services will commence only after payment confirmation is received. All bank transfers must originate from accounts held in the client's legal name.

8.13 KYC and Anti-Money Laundering

GUESTPOST SOFTWARE complies with applicable Anti-Money Laundering (AML) regulations and may request KYC documentation for high-value transactions, bulk orders, or where required by our payment processing partners. Failure to provide requested documentation within a reasonable deadline may result in transaction suspension. All inward foreign remittances are classified under applicable FEMA purpose codes. GUESTPOST SOFTWARE reserves the right to review, delay, or reject any transaction that appears suspicious, high-risk, or non-compliant with international financial regulations.

8.14 Non-Circumvention and Off-Platform Transaction Prohibition

Users may not offer, solicit, or accept arrangements to transact with publishers, content partners, or any party introduced through GUESTPOST SOFTWARE outside of the Platform. If GUESTPOST SOFTWARE determines a violation has occurred, the user agrees to pay liquidated damages equivalent to INR 5,00,000 (Five Lakh Rupees) or the total value of circumvented transactions — whichever is higher — as a genuine pre-estimate of loss under Section 74 of the Indian Contract Act 1872.

8A. Order-Level Refund Matrix

This section sets out the complete refund matrix for order-level transactions. Payment providers may require clear refund disclosures — require merchants to clearly disclose refund conditions. This section supplements the wallet-level refund rules in §8.4.

Comprehensive Refund Matrix:

Refund Process — How to Request: 

• Step 1: Submit a written refund request to business@guestpostsoftware.com with subject line: 'Refund Request — Order #[ID] — [Reason]'

• Step 2: GUESTPOST SOFTWARE will acknowledge within 48 business hours

• Step 3: GUESTPOST SOFTWARE will assess eligibility against the matrix above and notify the Customer within 5 business days

• Step 4: Approved refunds are credited to the platform wallet within the timeline stated in the matrix, or to the original payment method within 14 business days if the wallet is being closed

• Step 5: If the Customer disagrees with the refund decision, they may raise a formal dispute per §15.2 before initiating any chargeback

Evidence Requirements for Refund Claims:

• For content removal claims: screenshot of the original live URL plus screenshot of the 404/removed page, with timestamps

• For off-brief content: original content brief submitted at order + evidence of published content deviation

• For publisher non-responsiveness: support ticket reference number and date of original escalation

9. Intellectual Property Rights and Content Licensing

9.1 User Content Ownership

You retain full ownership of all original content, materials, and intellectual property you submit to GUESTPOST SOFTWARE.

9.2 Platform Usage Licence

By uploading content to our services, you grant GUESTPOST SOFTWARE a worldwide, non-exclusive, transferable, and sublicensable licence to: utilise submitted materials for service delivery; distribute content to selected publishers; modify formatting to meet publisher requirements; and store content within our database systems. This licence persists for the duration necessary to fulfil service obligations.

9.3 Licence Termination Conditions

Content licences may be revoked by deleting specific materials from your dashboard or providing written notice to our Administration team. However, licences continue for materials already shared with publishers or incorporated into published articles, as retrieval becomes technically infeasible once content enters third-party systems.

9.4 Platform Intellectual Property

All website designs, software code, algorithms, user interface elements, logos, trademarks, and proprietary methodologies remain the exclusive property of GUESTPOST SOFTWARE. Users receive no ownership interests or licensing rights beyond those explicitly granted for platform utilisation.

9.5 Content Accuracy and Legality

You represent and warrant that all submitted content: contains truthful, accurate, and non-misleading information; does not infringe copyrights, trademarks, patents, or other IP rights; complies with applicable advertising regulations; contains no defamatory or unlawfully threatening material; and respects privacy rights.

9.6 Feedback Licence

Ideas, recommendations, or feature requests you provide are licensed to GUESTPOST SOFTWARE on a worldwide, royalty-free, perpetual basis.

9.7 Confidentiality of Client Information

GUESTPOST SOFTWARE and its publisher network shall treat all client-submitted information — including target URLs, anchor text strategies, brand guidelines, and content briefs — as confidential, used exclusively for service delivery, and not disclosed beyond the assigned publisher for the specific order. This obligation survives order completion and account termination for a period of three (3) years.

10. User Conduct Standards and Prohibited Activities

10.1 Legal Compliance Obligation

You agree to utilise our platform in strict accordance with all applicable international, national, and local laws.

10.2–10.5 Conduct Standards

Identity Standards (§10.2): Register using genuine legal name, provide verifiable contact, maintain single account per entity.

Prohibited Technical Activities (§10.3): No bots, scraping, reverse engineering, penetration testing without authorisation, DDoS attacks, or circumvention of access controls.

Content Restrictions (§10.4): No malware, fraudulent, deceptive, or threatening content; no hate speech or IP infringement.

Commercial Misuse (§10.5): No unauthorised reselling, scraping for competing services, or renting/sublicensing your account.

10.6 Review Integrity Standards

Users shall not submit false reviews, threaten publishers with negative reviews to extract services, create secondary accounts to inflate publisher ratings, or offer compensation for positive reviews. Violations constitute grounds for immediate account termination and may result in legal action.

10.7 Prohibited Content Categories

The following industries and content types are strictly prohibited on the GUESTPOST SOFTWARE platform:

• Online gambling, casinos, and sports betting

• Adult content, pornography, or escort services

• Cryptocurrency investment schemes, ICOs, or unregulated financial products

• Pharmaceutical drugs requiring prescription (without regulatory authorisation)

• Firearms, weapons, or ammunition

• Payday loans or predatory financial products

• Counterfeit goods or trademark infringement

• Multi-level marketing or pyramid schemes

• Tobacco, vaping, or nicotine products (where prohibited by applicable advertising law)

• Content designed to deceive consumers or misrepresent products and services

Stripe Alignment Note: These prohibited categories are consistent with Stripe's Restricted Business list (https://stripe.com/restricted-businesses) and PayPal's Prohibited Activities policy. Customers in borderline categories should contact business@guestpostsoftware.com for pre-approval before placing orders. Orders placed for prohibited categories will be cancelled without refund. Repeat violations will result in permanent account termination.

10A. Referral Programme — Eligibility, Abuse Prevention, and Self-Referral Restrictions

This section addresses the referral programme terms. Payment gateway reviewers and AML compliance require that referral reward schemes have clearly published rules, abuse prevention, and payout conditions.

10A.1 Referral Programme Scope

GUESTPOST SOFTWARE may operate a referral programme enabling registered users (Referrers) to invite new customers (Referees) to the platform in exchange for referral rewards. Participation is subject to the terms in this section and any specific campaign terms published at https://guestpostsoftware.com/referral-program.

10A.2 Eligibility Conditions

• A referral reward is triggered only when the Referee creates a new account using the Referrer's unique referral link AND completes a qualifying paid order (minimum value as stated in current campaign terms)

• The Referee must be a genuinely new user with no prior account on the platform

• Referral rewards are credited to the Referrer's platform wallet; they are not paid as cash unless explicitly stated in campaign terms

10A.3 Self-Referral Prohibition

Self-referrals are strictly prohibited. This includes but is not limited to: creating a second account to refer yourself; referring family members, employees, or colleagues who are not genuine independent customers; or using VPN, proxy, or other technical means to simulate a new user registration from an existing device or identity. GUESTPOST SOFTWARE employs automated and manual detection for self-referral fraud.

10A.4 Referral Abuse and Fraud

The following activities constitute referral abuse and will result in forfeiture of all referral credits and immediate account termination:

• Generating fake leads or using bots to simulate referrals

• Purchasing orders solely to trigger referral rewards with no genuine intent to use the service

• Manipulating referral links to misattribute credit

• Coordinating with other users to artificially cycle referral rewards

10A.5 Referral Reward Reversals

GUESTPOST SOFTWARE reserves the right to reverse any referral reward where the qualifying order is cancelled, refunded, or found to be fraudulent; where the Referee account is determined to be a self-referral or duplicate account; or where the referral was generated using abusive or manipulative means. Reversal decisions are final.

10A.6 Tax Obligations

Referral rewards may constitute taxable income under applicable law. GUESTPOST SOFTWARE may deduct withholding tax (TDS) on referral payouts as required under Indian tax regulations. Users are responsible for declaring referral income to their relevant tax authority.

10A.7 Additional Restricted, Unsafe, and High-Risk Activities

• Controlled substances, narcotics, steroids, drug paraphernalia, or products presenting consumer safety risks

• Stolen goods, including stolen digital or virtual goods

• Hate, violence, discriminatory content, harassment, or content exploiting a crime

• Bribery, corruption, illegal payments, or facilitation of unlawful activity

• Products, services, or activities identified by payment providers, card networks, or government agencies as high-risk, deceptive, fraudulent, unsafe, or unlawful
  

11. Service Availability and Account Management

11.1 Operational Continuity

While we strive to maintain uninterrupted service availability, technical issues, maintenance activities, and unforeseen circumstances may occasionally disrupt access. We provide no guarantees regarding uptime percentages or continuous availability.

11.2 Voluntary Account Deactivation

Users may deactivate their account at any time by submitting a written request to business@guestpostsoftware.com. Voluntary deactivation does not extinguish outstanding payment obligations. Wallet balances are non-refundable upon voluntary closure.

11.3 Platform-Initiated Account Disabling

GUESTPOST SOFTWARE may place accounts on hold or permanently disable access for: breach of any provision of these Terms; fraudulent activity or payment disputes; abusive behaviour; legal compliance concerns; sanctions compliance failures; or low quality or fraudulent service activity.

11.4 Right to Appeal Account Actions

Where GUESTPOST SOFTWARE takes action against an account, the affected user will receive written notification by email stating the reason. Users may appeal by submitting a formal written complaint to business@guestpostsoftware.com within sixty (60) days of notification. GUESTPOST SOFTWARE will review appeals in a timely, objective, and non-discriminatory manner.

11.5 Consequences of Termination

Upon account closure or suspension: platform access becomes immediately revoked; wallet balances may be  are put on-hold or become unavailable subject to compliances review if termination stems from policy violations; pending orders may be cancelled without refund eligibility; historical data remains archived per our data retention policies; and licence grants continue as specified in §9.

11.6 Content Moderation

GUESTPOST SOFTWARE is not obligated to proactively review all user-submitted content but reserves the right to remove, restrict, or act on content that violates these Terms.

11.7 Survivability of Terms

Provisions concerning IP rights, payment obligations, dispute resolution, limitation of liability, indemnification, confidentiality, and non-circumvention remain enforceable following account termination.

12. Legal Disclaimers and Warranty Exclusions

12.1 Service Provision Basis: GUESTPOST SOFTWARE delivers all services on an 'AS IS' and 'AS AVAILABLE' basis without warranties of any kind.

12.2 Warranty Disclaimers: We specifically disclaim all implied warranties including merchantability, fitness for particular purposes, non-infringement, accuracy, reliability, and security against unauthorised access.

12.3 Third-Party Service Disclaimer: Interactions with publishers occur entirely at your own risk. We make no representations regarding publisher reliability, content quality, website security, or regulatory compliance.

12.4 Risk Acknowledgment: Digital PR and content distribution carry potential risks including search engine penalties, traffic fluctuations, placement attribute changes, and content removal without replacement guarantees.

12.5 Professional Advice Disclaimer: Platform content and support communications do not constitute professional legal, financial, tax, or business consulting advice.

12.6 Force Majeure: GUESTPOST SOFTWARE is not responsible for delays or failures resulting from circumstances beyond reasonable control, including natural disasters, government actions, or internet infrastructure failures. For clarity, cyberattacks are not considered force majeure events where failure resulted from GUESTPOST SOFTWARE's inadequate security practices.

12.7 Language Disclaimer: These Terms are published in English, which constitutes the official and legally binding version. In case of discrepancy with any translation, the English version prevails.

13. Limitation of Liability

13.1 Maximum Liability Cap

GUESTPOST SOFTWARE's total aggregate liability for any claims arising from your use — regardless of legal theory — shall not exceed the total fees you paid for the specific disputed service transaction during the six (6) months immediately preceding the claim.

13.2 Excluded Damages Categories

Under no circumstances shall we be liable for indirect, incidental, consequential, or punitive damages; lost profits, revenue, or business opportunities; loss of data, goodwill, or reputation; service interruptions or system downtime; costs of procuring substitute services; or personal injury or property damage resulting from platform use.

13.3–13.5 Publisher, Algorithm, and Jurisdictional Limitations

Publisher Actions (§13.3): No liability for publisher decisions including website shutdowns, content removal, placement attribute modifications, or legal actions against publisher websites.

Algorithm Changes (§13.4): Changes to search engine algorithms affecting ranking positions fall entirely outside our liability scope.

Jurisdictional Limitations (§13.5): Some jurisdictions prohibit certain liability limitations. Where legally impermissible, the narrowest interpretation consistent with applicable law shall apply.

14. User Indemnification Obligations

14.1 Defence and Hold Harmless Commitment

You agree to defend, indemnify, and hold harmless GUESTPOST SOFTWARE, its officers, employees, contractors, agents, licensors, and suppliers from all claims, losses, liabilities, damages, costs, and expenses (including reasonable attorney fees) arising from: your use or misuse of platform services; violations of these Terms; infringement of third-party IP rights; breach of applicable laws; content you submit; disputes with publishers or other users; and unauthorised access to your account due to security negligence.

14.2 Cooperation in Defence

When defending claims, you commit to: promptly notifying us of any legal actions; providing full cooperation with our legal counsel; sharing relevant documentation; not settling claims without our prior written consent; and maintaining transparent communication.

14.3 Survival Beyond Termination

Indemnification obligations remain enforceable after account closure, service termination, or cessation of platform usage.

15. Governing Law and Dispute Resolution

15.1 Applicable Legal Framework

These Terms are governed by Indian laws including the DPDP Act 2023, IT Act 2000, Consumer Protection Act 2019, Consumer Protection (E-Commerce) Rules 2020, IT Rules 2021, Contract Act 1872, and other applicable regulations.

15.2 Initial Resolution Requirement

Before initiating formal legal proceedings, parties agree to attempt good-faith resolution by submitting detailed dispute descriptions to business@guestpostsoftware.com. Both parties commit to engaging in constructive dialogue for a minimum period of thirty (30) business days. If resolution is not reached within thirty days, the matter may proceed to mediation for a further thirty (30) days, followed by formal court proceedings if required.

15.3 Exclusive Jurisdiction

If informal negotiations fail, parties consent to the exclusive jurisdiction of competent courts located in Delhi, India.

15.4 Class Action Waiver

You agree that disputes must be resolved on an individual basis and waive rights to participate in class-action lawsuits, collective arbitrations, or representative proceedings.

15.5 Alternative Dispute Resolution

Parties may mutually agree to pursue mediation or arbitration under the Arbitration and Conciliation Act 1996.

16. Modifications to Terms and Conditions

16.1 Amendment Authority: GUESTPOST SOFTWARE reserves the right to modify, amend, or update any provision within these Terms at any time. For material changes, GUESTPOST SOFTWARE will endeavour to provide at least seven (7) days' prior notice by email or dashboard announcement.

16.2 Effective Date: Modifications take effect upon publication to https://guestpostsoftware.com. Continued platform usage following modifications constitutes acceptance of revised provisions.

16.3 Version History: Previous term versions may be archived for reference purposes but do not remain enforceable once superseded.

17. Severability and Enforcement

If any provision within these Terms is deemed unenforceable by competent judicial authority, such determination affects only the specific clause in question. All remaining provisions continue in full force and effect. Failure to enforce any term provision does not constitute waiver of enforcement rights for that provision in future circumstances.

18. Entire Agreement

These Terms and Conditions, together with our Refund Policy, Privacy Policy (V3.3), Publisher Agreement, Cookie Policy and Cookie Consent Framework, and Acceptable Use Policy (all incorporated by reference), constitute the complete agreement between users and GUESTPOST SOFTWARE regarding platform usage, superseding all prior communications, understandings, or agreements whether written or oral.

19. Assignment and Transfer

19.1 User Transfer Prohibition: You may not assign, transfer, sublicense, or delegate your rights or obligations under these Terms without prior written consent from GUESTPOST SOFTWARE.

19.2 Company Transfer Rights: GUESTPOST SOFTWARE may freely assign or transfer these Terms to affiliated entities, successor organisations, or acquiring parties in connection with mergers, acquisitions, or asset sales.

20. Contact Information and Support

Legal Acknowledgment and Acceptance

By creating an account, accessing platform features, or purchasing services through GUESTPOST SOFTWARE, you confirm that:

15. You have thoroughly read and understood these Terms and Conditions in their entirety

16. You possess legal capacity to enter binding contractual agreements in your jurisdiction

17. You are at least eighteen (18) years of age

18. You agree to comply with all provisions, restrictions, and obligations outlined herein

19. You acknowledge the limitations of liability, warranty exclusions, and delivery timelines

20. You accept the governing law and dispute resolution framework (Delhi courts, Indian law)

21. You are not subject to any applicable economic sanctions or trade restrictions

22. You understand that continued platform usage constitutes ongoing acceptance of current and future term modifications

Document Version: 4.0  |  Effective Date: April 2026  |  Next Review: December 2026  |  Jurisdiction: Delhi, India  |  Governing Law: India Commercial Law, Consumer Protection (E-Commerce) Rules 2020, DPDP Act 2023  |  © 2026 GUESTPOST SOFTWARE. All Rights Reserved.