Refund Policy

The above highlights key terms. Please read the full policy below for complete details. By completing any purchase on our platform, you acknowledge having reviewed and agreed to these terms.

1. Company Information and Legal Entity

Regulatory Framework: This policy is governed by Indian law, including the Consumer Protection Act 2019, Consumer Protection (E-Commerce) Rules 2020 [V3.2 addition], IT Act 2000, DPDP Act 2023, and FEMA 1999. Disputes are subject to the exclusive jurisdiction of competent courts in Delhi, India.

Service Classification: GUESTPOST SOFTWARE provides digital PR, content distribution, and online advertising services. All invoices describe services as digital marketing, Digital PR, content creation, or IT/Software Development services in compliance with payment gateway and FEMA export of services requirements.

2. Digital Service Nature and Standard Non-Refund Position

2.1 Irreversible Service Characteristics

GUESTPOST SOFTWARE delivers digital PR and content distribution services with inherently irreversible qualities. Unlike physical merchandise that can be returned, our services involve: immediate allocation of resources to content creators and publishers; instantaneous access to proprietary publisher databases; real-time coordination with third-party website operators; permanent digital footprints once content publication commences; and labour investments by writers, editors, and platform administrators.

2.2 Default Non-Refundability and Purchase Acknowledgment

Our standard position is that purchases become final and non-refundable once any service component initiates — including content development, publisher outreach, or wallet funding that activates database access. Completing payment constitutes explicit acknowledgment that you understand the digital, non-returnable nature of services, the standard non-refund position, limited refund-eligible circumstances, and your responsibility to review order specifications before approval.

2.3 Good Faith Resolution Commitment

GUESTPOST SOFTWARE is committed to resolving disputes in good faith. Contact business@guestpostsoftware.com for amicable resolution before initiating any external disputes, chargebacks, or formal legal proceedings. All support requests are acknowledged within forty-eight (48) business hours.

2A. Complete Refund Matrix — All Scenarios [NEW V3.2]

This section presents the full refund matrix across all order scenarios and all named payment gateways. Required by Razorpay, PayPal, and Stripe compliance reviewers who expect explicit, accessible refund conditions. Orange rows are new in V3.2.

How to Submit a Refund Request: 

• Step 1 — Email business@guestpostsoftware.com with subject: 'Refund Request — Order #[ID] — [Reason]'

• Step 2 — Include: order number, account email, issue description, and supporting evidence (screenshots, URLs)

• Step 3 — GPS acknowledges within 24 business hours

• Step 4 — GPS assesses eligibility against the matrix above and notifies within 5 business days

• Step 5 — Approved refunds processed per §9 timelines; wallet credits available immediately

• Step 6 — If you disagree with the decision, escalate per §12.5 BEFORE initiating any chargeback

3. Publication Failure Money-Back Guarantee

3.1 Core Performance Commitment

GUESTPOST SOFTWARE guarantees that approved content orders will successfully publish on the specific publisher domain selected during order placement. This is our fundamental service delivery promise and the primary circumstance triggering automatic full refund eligibility.

3.2 Qualifying Failure Conditions

Full financial remedy eligibility requires: content article receives your final approval; approved article is submitted to the designated publisher; publisher refuses, rejects, or fails to publish for reasons within their control; publication attempts continue unsuccessfully for thirty (30) days post-submission; and no alternative resolution satisfies your requirements.

3.3 Available Remedy Options

3.4 Alternative Proposal Process

When publication failures occur, our team proactively researches comparable alternative publishers. We present alternatives as proposals requiring your explicit consent. You maintain absolute discretion to accept alternatives or request full refunds — no obligation exists to compromise on replacement options.

3.5 Exclusions from Publication Failure Guarantee

The money-back guarantee does not apply when failures result from:

• Content violating publisher editorial guidelines you were informed about

• Excessive revision requests exceeding platform standards

• Target URLs leading to non-functional or prohibited websites

• Content promoting industries listed in §3.6 Prohibited Content

• Failure to provide required materials within reasonable timeframes

• Publisher bankruptcy, domain expiration, or unforeseen business closure (covered under §6)

3.6 Prohibited Content Categories — No Refund Eligibility

Orders placed for the following content types are strictly ineligible for the publication guarantee and will be cancelled without refund:

• Online gambling, casinos, and sports betting

• Adult content, pornography, or escort services

• Cryptocurrency investment schemes, ICOs, or unregulated financial products

• Pharmaceutical drugs requiring prescription without regulatory authorisation

• Firearms, weapons, or ammunition

• Payday loans or predatory financial products

• Counterfeit goods or trademark infringement

• Multi-level marketing or pyramid schemes

• Tobacco, vaping, or nicotine products where prohibited by applicable advertising law

• Content designed to deceive consumers or misrepresent products and services

4. Early-Stage Cancellation and Partial Refunds

4.1 Three-Hour Cancellation Window

4.2 Partial Refund Justification

The 50% structure reflects: immediate writer compensation upon assignment; research and preparation already commenced; administrative coordination invested; platform processing costs; and lost opportunity costs from declined alternative orders.

4.3 Cancellation Request Procedures

Submit written cancellation notice via live chat or business@guestpostsoftware.com. Include order number, account email, and refund method preference. Cancellation requests beyond the three-hour window do not qualify for refunds and proceed through standard fulfilment.

4.4 Timeframe Calculation

The three-hour window calculates from the order confirmation timestamp in India Standard Time (IST/UTC+5:30). Orders placed on Fridays after 15:00 IST or on weekends and India public holidays: the three-hour window starts at 09:00 IST on the following Monday or next business day.

5. Completion Stage Non-Refund Policy

5.1 Finalisation Milestone

Orders transition to non-refundable status upon: content receiving your final approval; content submission to selected publisher; publisher coordination and scheduling commencing; or seventy-two (72) hours elapsing from URL delivery to your dashboard without a documented dispute or revision request (auto-completion per T&C §6.7). Auto-completed orders are non-refundable.

5.2 Pre-Approval Verification Responsibilities

Before granting final approval, carefully verify: article fully satisfies requirements; writing quality and tone align with brand voice; all hyperlinks function correctly; anchor text uses exact keywords provided; target URLs are accurate; company names and brand references are spelled correctly; and grammar meets professional standards.

5.3 Approval Finality

Providing final approval constitutes binding acknowledgment that: you have thoroughly reviewed all content elements; the article meets your complete satisfaction; no further modifications are required; and you authorise irreversible progression to publication stages. Once approved, content cannot be recalled, modified, or cancelled.

5.4 Post-Approval Modification Requests

After completion stage approval, modification requests may be declined or incur additional fees. Substantial revisions require new order placement. Publisher cooperation for changes cannot be guaranteed.

6. Publisher-Controlled Variables and Exclusions

6.1 Third-Party Independence

GUESTPOST SOFTWARE operates as a marketplace intermediary connecting customers with independent publisher websites. Publishers maintain complete autonomy over their domains. GUESTPOST SOFTWARE exercises no ownership, control, or authority over publisher-side actions.

6.2 Non-Refundable Publisher-Controlled Circumstances

No refunds, replacements, or financial remedies are provided for outcomes stemming from publisher decisions or external factors including:

• Early content removal due to site redesigns or strategic pivots

• Domain expiration or business closure by publisher entities

• Publishers modifying link reference types or editorial attributes per their own policies

• Response to search engine algorithm updates or webmaster guidelines

• Content removal pursuant to DMCA takedown notices or copyright infringement claims

• Compliance with governmental or regulatory directives

• Technical performance variables on publisher infrastructure

6.3 Information Transparency Commitment

While GUESTPOST SOFTWARE cannot control publisher actions, we maintain transparency through: clear disclosure of minimum content duration guarantees on publisher listing pages; accurate representation of current link reference types; publisher reputation scores and reliability ratings; and honest communication regarding indexing probabilities.

7. Wallet Top-Up and Database Access Policy

7.1 Prepaid Balance System

The GUESTPOST SOFTWARE wallet functions as a prepaid account balance enabling streamlined service purchases. Wallet funding provides immediate access to our proprietary publisher database. Minimum deposit: USD 25.00.

7.2 Wallet Refund Policy

Wallet credits are generally non-refundable once credited, except where required by applicable law or in cases of proven system error. Specific exceptions:

• Platform failure preventing service delivery due to a GUESTPOST SOFTWARE system error

• Account closure initiated by GUESTPOST SOFTWARE without cause attributable to the user

• Technical error causing duplicate wallet deposits

Requests must be submitted to business@guestpostsoftware.com within thirty (30) days of the triggering event. Refunds processed within fourteen (14) business days of approval.

7.3 Wallet Usage Restrictions

Wallet funds: cannot be transferred to other users; cannot be exchanged for cash or cryptocurrency; exclusively purchase services available through GUESTPOST SOFTWARE; and balances are forfeited upon account suspension or termination for Terms violations.

7.4 Account Closure

Wallet balances remaining at voluntary account closure are generally forfeited. GUESTPOST SOFTWARE recommends expending balances through service purchases before initiating closure.

8. Payment Terms and Financial Obligations

8.1 Prepayment Requirement

All services operate on a prepaid basis. Orders cannot be processed without confirmed payment receipt through our authorised payment gateways.

8.2 Accepted Payment Methods

GUESTPOST SOFTWARE accepts payments through: PayPal, Stripe, Razorpay, Payoneer, Wise, Xflow, Skydo, and direct bank transfers. All payments are processed securely through respective payment service providers.

8.3 Payment Gateway Liability

GUESTPOST SOFTWARE is not responsible for delays, failures, reversals, or disputes caused by third-party payment providers. All transactions are subject to the terms and policies of the respective payment provider. GUESTPOST SOFTWARE shall not be liable for failed transactions due to payment gateway errors, banking issues, or insufficient funds.

8.4 GST, SAC Classification and Invoice Descriptions

All invoices describe services as digital marketing services, Digital PR services, content creation services, or IT/Software Development services under applicable GST SAC Codes: 998361, 998366, 998392, 998314, and 998439. All international payments qualify as export of services under FEMA 1999 and are subject to applicable RBI purpose code classification.

8.5 Currency and Tax Obligations

All payments are processed in USD unless otherwise specified at checkout. Users are responsible for any applicable taxes, currency conversion charges, or cross-border transaction fees imposed by financial institutions.

8.6 Payment Data Security — PCI DSS v4.0.1 [UPDATED V3.2]

GUESTPOST SOFTWARE does not store sensitive financial information such as credit card details, bank account numbers, or payment authentication credentials. All payment data is handled securely by third-party payment service providers.

PCI DSS v4.0.1 Update [NEW V3.2]: Effective March 31, 2025, PCI DSS v4.0.1 is the mandatory compliance standard. GUESTPOST SOFTWARE maintains platform infrastructure consistent with PCI DSS SAQ-A requirements for merchants that fully outsource payment processing. TLS 1.2 or higher is enforced on all data transmissions. Client-side script monitoring is implemented on payment pages per Requirements 6.4.3 and 11.6.1. Card-on-File tokenisation is used — no raw PANs or CVV/CVC codes are stored on GPS servers under any circumstance, including with customer consent, per the RBI CoF Tokenisation mandate.

RBI Data Localisation Acknowledgment [NEW V3.2]: In compliance with the RBI's 2025 Payment Aggregator Master Direction, all transaction data processed through India-facing payment gateways (Razorpay) is stored exclusively on India-based servers. Any foreign copies of transaction data are purged within 24 hours per the RBI's mandatory data localisation requirement.

8.7 Payment Gateway Fee Deductions

Third-party payment processors assess non-refundable transaction fees of approximately 2.9% plus a fixed fee per transaction. These fees are retained by payment processors regardless of subsequent refunds and are non-recoverable. Where monetary refunds are approved, gateway fees are deducted from gross refund amounts. Selecting wallet credits instead of monetary refunds allows retention of 100% order value.

8.8 Bulk Orders and Direct Bank Transfers

For bulk orders, payments may be made via direct bank transfer following issuance of an official invoice by GUESTPOST SOFTWARE. Services commence only after payment confirmation. All transfers must originate from accounts held in the client's legal name.

8.9 KYC and Anti-Money Laundering

GUESTPOST SOFTWARE complies with applicable AML regulations and may request KYC documentation for high-value transactions or bulk orders. Failure to provide documentation within a reasonable deadline may result in transaction suspension. All inward foreign remittances are classified under applicable FEMA purpose codes.

8.10 Chargeback and Pre-Dispute Contact Requirement

Users MUST contact GUESTPOST SOFTWARE support at business@guestpostsoftware.com BEFORE initiating any chargeback or payment dispute. GPS will acknowledge pre-dispute requests within forty-eight (48) business hours and work in good faith toward resolution within seven (7) business days.

Unauthorised chargebacks without prior contact may result in:

• Immediate account suspension pending investigation

• Forfeiture of remaining wallet balance

• Permanent account termination

• Legal action for demonstrable financial losses arising from bad-faith chargebacks

GUESTPOST SOFTWARE reserves the right to provide complete transaction documentation, order records, and delivery evidence to payment providers in response to any chargeback.

8.11 Subscription Billing and RBI e-Mandate Compliance [UPDATED V3.2]

Users subscribing to recurring service plans authorise GUESTPOST SOFTWARE to automatically charge stored payment methods at renewal intervals.

RBI e-Mandate Requirements [NEW V3.2]: In compliance with the RBI's e-Mandate framework:

• Additional Factor of Authentication (AFA) is required at the time of setting up any recurring mandate

• For recurring debits exceeding ₹15,000 (or the current applicable RBI threshold), AFA must be performed for each individual transaction

• GUESTPOST SOFTWARE or its authorised payment gateway will send a pre-debit notification to the Customer at least twenty-four (24) hours before each scheduled debit, giving the option to pause or cancel

• Cancellations must be processed at least forty-eight (48) hours before the next billing cycle to prevent charges

9. Refund Processing Timeframes by Payment Method

9.1 Processing Initiation

Once refund requests receive formal approval, financial processing commences immediately. Processing duration depends on payment method characteristics and third-party financial institution procedures outside our direct control.

9.2 Stripe and Credit / Debit Card Refunds [UPDATED V3.2]

9.3 PayPal Refunds

9.4 Razorpay, Wise, Payoneer, Xflow, Skydo and Bank Transfer Refunds

9.5 Original Payment Method Requirement

Refunds are issued exclusively to the original payment method used during purchase. GUESTPOST SOFTWARE cannot: process refunds to different credit cards or bank accounts; send refunds to third-party individuals; or split refunds across multiple payment instruments. This prevents fraud and complies with payment network regulations.

9.6 Wallet Credit Alternative

Selecting wallet credits instead of monetary refunds allows: retention of 100% order value without gateway fee deductions; immediate fund availability for alternative purchases; and simplified processing without financial institution dependencies.

10. Refund Request Submission and Evaluation

10.1 Written Request Requirement

All refund requests must be submitted in writing via live chat or email to business@guestpostsoftware.com. Include: order number, account email, detailed explanation, and supporting evidence. Subject line: 'Refund Request — Order #[Number]'. Verbal, social media, or third-party requests are not accepted.

10.2 Request Timelines

10.3 Documentation Requirements

Requests should include: order confirmation numbers; detailed description of issues; screenshots, emails, or relevant evidence; specific outcome preferences (refund, wallet credit, or alternative); and timeline of events and previous support interactions.

10.4 Management Discretion

Final refund determinations rest exclusively with GUESTPOST SOFTWARE management. Exceptional circumstances may warrant departures from standard procedures. Discretionary approvals do not establish precedent for similar future determinations.

11. Service Definition and Performance Disclaimer

11.1 Service Definition

GUESTPOST SOFTWARE provides digital PR, content distribution, and online advertising services through a global network of independent publishers. We do not sell backlinks or guarantee search engine rankings. All services are editorial and promotional in nature.

11.2 What Is Guaranteed — Including Delivery Timeframe [UPDATED V3.2]

GUESTPOST SOFTWARE explicitly guarantees:

• Article publication on the selected publisher domain (or the money-back guarantee in §3 applies)

• Content meeting minimum word count specifications confirmed at order placement

• Inclusion of agreed-upon hyperlinks and anchor text

• Adherence to niche and category alignment between content and publisher

Delivery Timeframe Cross-Reference [NEW V3.2 — PayPal Mandatory Requirement]: Standard delivery timelines (from publisher acceptance of order) range from 5–20 business days depending on service tier. Full delivery timeline details, escalation procedures, and SLA terms are set out in the Terms and Conditions §6A (Service Delivery Timelines). Customers may request a copy of T&C §6A timelines at business@guestpostsoftware.com before placing orders.

11.3 What Is Not Guaranteed

GUESTPOST SOFTWARE does not guarantee: specific link reference types or editorial attributes; featured placement; traffic volumes, engagement metrics, or conversion rates; search engine keyword rankings or domain authority transfer; indexing speed or search engine acceptance; or perpetual content hosting beyond minimum duration guarantees stated on publisher listing pages.

12. Complaint Resolution and Dispute Procedures

12.1 Service Discrepancy Reporting

If delivered services materially deviate from order specifications, contact business@guestpostsoftware.com with subject line 'Service Complaint' within seven (7) calendar days of service delivery. Include order numbers, original specifications, delivered output, and specific discrepancy descriptions.

12.2 Valid vs Invalid Complaint Criteria

12.3 Resolution Timeframes

12.4 Available Remedies

Validated complaints may result in: full or partial refunds to original payment methods; wallet credits for equivalent or enhanced value; content revisions addressing specific discrepancies; replacement orders on alternative publisher domains; or service credits for future order discounts.

12.5 Escalation and Formal Dispute

Unresolved complaints may be escalated to management review by explicitly requesting escalation. Management reviews within 15 business days. Disputes remaining unresolved after internal procedures advance to formal resolution under Delhi, India courts — required precondition: good faith attempt for a minimum of thirty (30) business days.

13. Liability Limitations

13.1 Maximum Financial Liability

GUESTPOST SOFTWARE's total liability is strictly capped at the actual fees paid by the customer for the specific disputed order, limited to orders placed within six (6) months preceding the claim.

13.2 Excluded Damages

Beyond approved refund amounts, GUESTPOST SOFTWARE bears no liability for: lost business revenue or profit opportunities; search engine ranking declines; organic traffic reductions; time invested in campaign planning; indirect harm stemming from service delivery issues; third-party claims arising from content; or punitive damages regardless of circumstances.

13.3 Force Majeure

No liability for delays or failures caused by: natural disasters, pandemics, or public health emergencies; governmental actions or legal restrictions; publisher bankruptcy, domain seizure, or business closure; internet infrastructure failures; and payment processor outages or financial system disruptions.

13.4 Consumer Protection Act Compliance

GUESTPOST SOFTWARE recognises that certain liability limitations may be restricted under the Consumer Protection Act 2019 (India) and Consumer Protection (E-Commerce) Rules 2020. Where Indian consumer law mandates greater consumer protections, minimum legally required liability standards apply. Consumer rights mandated by statute remain fully enforceable.

14. US Resident Rights and CCPA Refund Acknowledgment [NEW V3.2]

This section is added for Stripe and PayPal compliance — both gateways serve significant US customer bases and expect merchants to acknowledge US consumer rights.

For US-based customers, including California residents under the California Consumer Privacy Act (CCPA/CPRA):

• Refund requests from US residents are processed per the same matrix in §2A and timelines in §9 as all other customers

• GUESTPOST SOFTWARE does not discriminate against US residents who exercise their privacy rights under CCPA/CPRA

• US residents may submit refund requests and data rights requests to business@guestpostsoftware.com

• Refund approvals do not waive any data rights, and data rights requests do not affect the status of pending refund determinations

• For CCPA-specific data rights (access, deletion, opt-out of sharing), see the GUESTPOST SOFTWARE Privacy Policy V3.3

15. Policy Relationship with Other Governing Documents

This Refund Policy operates alongside the Terms and Conditions V4.0 (primary operational framework), Privacy Policy V3.3 (data collection and protection), and User Agreement (acceptable use policies). Where inconsistencies arise: this Refund Policy governs financial transactions and payment reversals exclusively; Terms and Conditions V4.0 control operational matters and general legal relationships; and Privacy Policy V3.3 governs data protection rights.

16. Policy Modification Rights

GUESTPOST SOFTWARE reserves the right to update this policy in accordance with applicable laws and business requirements. For material changes, GUESTPOST SOFTWARE will endeavour to provide at least seven (7) days' prior notice by email or dashboard announcement. Placing orders following policy updates constitutes binding acceptance of revised terms.

17. Contact Information [UPDATED V3.2]

Customer Acknowledgments

By completing any purchase transaction on GUESTPOST SOFTWARE platform, you explicitly acknowledge and agree that:

1. You have thoroughly read, understood, and accept all provisions in this Refund Policy

2. You understand the digital, non-returnable nature of Digital PR and content distribution services

3. You recognise limited circumstances qualifying for refunds and the standard non-refund position

4. You accept responsibility for reviewing order specifications before final approval

5. You acknowledge publisher-controlled factors outside GUESTPOST SOFTWARE's influence do not warrant refunds

6. You understand wallet deposits are generally non-refundable subject to exceptions in §7.2

7. You agree to contact GUESTPOST SOFTWARE support BEFORE initiating any chargeback or payment dispute

8. You agree to submit refund requests in writing within specified timeframes with supporting documentation

9. You accept that GUESTPOST SOFTWARE management possesses final discretionary authority over refund determinations

10. You consent to Delhi, India jurisdiction for dispute resolution and legal proceedings

Refund Policy Version: 3.2  |  Effective Date: April 2026  |  Next Review: December 2026  |  Supersedes: V3.1 and all previous versions  |  Jurisdiction: Delhi, India  |  Governing Law: Consumer Protection Act 2019 · Consumer Protection (E-Commerce) Rules 2020 · IT Act 2000 · DPDP Act 2023 · FEMA 1999  |  © 2026 GUESTPOST SOFTWARE. All Rights Reserved.