POLICY AT A GLANCE | |
Service Type | Digital PR, content distribution, and online advertising services |
Standard Position | Non-refundable once any service component initiates |
Publication Guarantee | Full refund or wallet credit if content fails to publish on selected domain |
Cancellation Window | 50% refund within 3 hours of order placement |
Wallet Deposits | Generally non-refundable — exceptions: platform error and GPS-initiated closure |
Chargeback Rule | Contact support BEFORE initiating any dispute with your bank |
Dispute Contact | |
Phone / WhatsApp | Tel: +91-93544 37163 |
Grievance Officer | [FULL NAME], Grievance Officer — business@guestpostsoftware.com | Ph: [PHONE] |
Jurisdiction | Delhi, India — Consumer Protection Act 2019 & E-Commerce Rules 2020 apply |
The above highlights key terms. Please read the full policy below for complete details. By completing any purchase on our platform, you acknowledge having reviewed and agreed to these terms.
1. Company Information and Legal Entity
Operating Entity | GUESTPOST SOFTWARE |
Business Structure | Sole Proprietorship Firm — India |
Registered Address | B-56/1, KH. No. 569, Sultanpur, South Delhi, New Delhi – 110030, India |
Marketing/Sales Office | 905, Makateb Building, Port Saeed, Deira, Dubai, P.O. Box-37885, UAE |
Primary Website | |
Customer Support Email | |
Phone / WhatsApp | [PHONE NUMBER] — Insert working support number. Required by Razorpay for merchant activation. |
Grievance / Nodal Officer | [FULL NAME], Grievance Officer | Email: business@guestpostsoftware.com | Phone: [PHONE NUMBER] | Per RBI 2025 PA-O Direction and Consumer Protection (E-Commerce) Rules 2020 |
GST SAC Codes | 998361 · 998366 · 998392 · 998314 · 998439 |
Regulatory Framework: This policy is governed by Indian law, including the Consumer Protection Act 2019, Consumer Protection (E-Commerce) Rules 2020 [V3.2 addition], IT Act 2000, DPDP Act 2023, and FEMA 1999. Disputes are subject to the exclusive jurisdiction of competent courts in Delhi, India.
Service Classification: GUESTPOST SOFTWARE provides digital PR, content distribution, and online advertising services. All invoices describe services as digital marketing, Digital PR, content creation, or IT/Software Development services in compliance with payment gateway and FEMA export of services requirements.
2. Digital Service Nature and Standard Non-Refund Position
2.1 Irreversible Service Characteristics
GUESTPOST SOFTWARE delivers digital PR and content distribution services with inherently irreversible qualities. Unlike physical merchandise that can be returned, our services involve: immediate allocation of resources to content creators and publishers; instantaneous access to proprietary publisher databases; real-time coordination with third-party website operators; permanent digital footprints once content publication commences; and labour investments by writers, editors, and platform administrators.
2.2 Default Non-Refundability and Purchase Acknowledgment
Our standard position is that purchases become final and non-refundable once any service component initiates — including content development, publisher outreach, or wallet funding that activates database access. Completing payment constitutes explicit acknowledgment that you understand the digital, non-returnable nature of services, the standard non-refund position, limited refund-eligible circumstances, and your responsibility to review order specifications before approval.
2.3 Good Faith Resolution Commitment
GUESTPOST SOFTWARE is committed to resolving disputes in good faith. Contact business@guestpostsoftware.com for amicable resolution before initiating any external disputes, chargebacks, or formal legal proceedings. All support requests are acknowledged within forty-eight (48) business hours.
2A. Complete Refund Matrix — All Scenarios [NEW V3.2]
This section presents the full refund matrix across all order scenarios and all named payment gateways. Required by Razorpay, PayPal, and Stripe compliance reviewers who expect explicit, accessible refund conditions. Orange rows are new in V3.2.
Scenario | Refund Outcome | Amount | Timeline | Conditions |
Order cancelled WITHIN 3 hrs of placement | Partial refund to original payment method | 50% of order value | 5–7 business days | Written request before writer submission; gateway fees deducted |
Order cancelled AFTER 3 hrs but BEFORE publisher outreach | No refund — order proceeds | Nil | N/A | Drafting has commenced; content delivered as-is |
Publisher REJECTS the order (no fault of buyer) | Full refund to wallet OR replacement | 100% | 5 business days | Automatic on confirmed rejection |
Publisher non-responsive >15 business days | Full refund to wallet or replacement | 100% | 10 business days after escalation ticket | Buyer must raise support ticket first |
Content materially off-brief (wrong URL, missing links) | Revision, partial credit, or full wallet credit | Up to 100% | 10 business days | Revision request within 72 hrs of URL delivery + evidence |
Publication fails after 30 days of attempts | Full refund (cash or wallet) per §3 | 100% | Per §9 timelines | No alternative satisfactory; all options offered first |
Publisher removes content before minimum guarantee period | Replacement or wallet credit | 100% | 30 business days | Buyer submits screenshot evidence; GPS verifies |
Order auto-completed (72 hrs no dispute raised) | No refund | Nil | N/A | Auto-completion = final acceptance per §5.1 |
Content approved by buyer then regretted | No refund | Nil | N/A | Approval is final per §5.3 |
Wallet deposit (unused) | Non-refundable; exceptions in §7.4 | Nil / Full (exception) | 14 business days (exception only) | GPS system error or GPS-initiated closure only |
Subscription overbilled (failure to cancel in time) | Reviewed case by case | Variable | 7 business days | Pre-debit notification sent ≥24 hrs before charge per §8.11 |
Prohibited content order | No refund | Nil | N/A | Order immediately cancelled; violates §3.6 |
Stripe payment — approved refund | Stripe credit/debit refund | Approved amount | 5–10 business days | Stripe processing timeline applies |
Razorpay payment — approved refund | Razorpay refund to source | Approved amount | 7–15 business days | RBI refund regulations apply |
PayPal payment — approved refund | PayPal balance or linked source | Approved amount | Instant to PayPal; 3–5 days to source | PayPal's own refund policy applies |
How to Submit a Refund Request:
Step 1 — Email business@guestpostsoftware.com with subject: 'Refund Request — Order #[ID] — [Reason]'
Step 2 — Include: order number, account email, issue description, and supporting evidence (screenshots, URLs)
Step 3 — GPS acknowledges within 24 business hours
Step 4 — GPS assesses eligibility against the matrix above and notifies within 5 business days
Step 5 — Approved refunds processed per §9 timelines; wallet credits available immediately
Step 6 — If you disagree with the decision, escalate per §12.5 BEFORE initiating any chargeback
3. Publication Failure Money-Back Guarantee
3.1 Core Performance Commitment
GUESTPOST SOFTWARE guarantees that approved content orders will successfully publish on the specific publisher domain selected during order placement. This is our fundamental service delivery promise and the primary circumstance triggering automatic full refund eligibility.
3.2 Qualifying Failure Conditions
Full financial remedy eligibility requires: content article receives your final approval; approved article is submitted to the designated publisher; publisher refuses, rejects, or fails to publish for reasons within their control; publication attempts continue unsuccessfully for thirty (30) days post-submission; and no alternative resolution satisfies your requirements.
3.3 Available Remedy Options
Option A — Full Monetary Refund | Return of entire order amount to original payment method, minus payment gateway processing fees (~2.9% + fixed fee). Processing timelines per §9. |
Option B — Platform Wallet Credit | Full order value credited to your GUESTPOST SOFTWARE wallet with no gateway fee deductions. Immediately available for alternative purchases. |
Option C — Comparable Alternative | Fulfilment on different publisher domain within similar niche and authority range, with your explicit approval required. Refund remains available if alternatives are unsatisfactory. |
3.4 Alternative Proposal Process
When publication failures occur, our team proactively researches comparable alternative publishers. We present alternatives as proposals requiring your explicit consent. You maintain absolute discretion to accept alternatives or request full refunds — no obligation exists to compromise on replacement options.
3.5 Exclusions from Publication Failure Guarantee
The money-back guarantee does not apply when failures result from:
Content violating publisher editorial guidelines you were informed about
Excessive revision requests exceeding platform standards
Target URLs leading to non-functional or prohibited websites
Content promoting industries listed in §3.6 Prohibited Content
Failure to provide required materials within reasonable timeframes
Publisher bankruptcy, domain expiration, or unforeseen business closure (covered under §6)
3.6 Prohibited Content Categories — No Refund Eligibility
Orders placed for the following content types are strictly ineligible for the publication guarantee and will be cancelled without refund:
Online gambling, casinos, and sports betting
Adult content, pornography, or escort services
Cryptocurrency investment schemes, ICOs, or unregulated financial products
Pharmaceutical drugs requiring prescription without regulatory authorisation
Firearms, weapons, or ammunition
Payday loans or predatory financial products
Counterfeit goods or trademark infringement
Multi-level marketing or pyramid schemes
Tobacco, vaping, or nicotine products where prohibited by applicable advertising law
Content designed to deceive consumers or misrepresent products and services
4. Early-Stage Cancellation and Partial Refunds
4.1 Three-Hour Cancellation Window
Timeframe | Within three (3) hours of order placement (from order confirmation timestamp in IST) |
Refund Amount | Fifty percent (50%) of total order value |
Fee Deductions | Payment gateway fees subtracted from refund amount |
Content Delivery | You receive full ownership of drafted content in its current state for use elsewhere |
4.2 Partial Refund Justification
The 50% structure reflects: immediate writer compensation upon assignment; research and preparation already commenced; administrative coordination invested; platform processing costs; and lost opportunity costs from declined alternative orders.
4.3 Cancellation Request Procedures
Submit written cancellation notice via live chat or business@guestpostsoftware.com. Include order number, account email, and refund method preference. Cancellation requests beyond the three-hour window do not qualify for refunds and proceed through standard fulfilment.
4.4 Timeframe Calculation
The three-hour window calculates from the order confirmation timestamp in India Standard Time (IST/UTC+5:30). Orders placed on Fridays after 15:00 IST or on weekends and India public holidays: the three-hour window starts at 09:00 IST on the following Monday or next business day.
5. Completion Stage Non-Refund Policy
5.1 Finalisation Milestone
Orders transition to non-refundable status upon: content receiving your final approval; content submission to selected publisher; publisher coordination and scheduling commencing; or seventy-two (72) hours elapsing from URL delivery to your dashboard without a documented dispute or revision request (auto-completion per T&C §6.7). Auto-completed orders are non-refundable.
5.2 Pre-Approval Verification Responsibilities
Before granting final approval, carefully verify: article fully satisfies requirements; writing quality and tone align with brand voice; all hyperlinks function correctly; anchor text uses exact keywords provided; target URLs are accurate; company names and brand references are spelled correctly; and grammar meets professional standards.
5.3 Approval Finality
Providing final approval constitutes binding acknowledgment that: you have thoroughly reviewed all content elements; the article meets your complete satisfaction; no further modifications are required; and you authorise irreversible progression to publication stages. Once approved, content cannot be recalled, modified, or cancelled.
5.4 Post-Approval Modification Requests
After completion stage approval, modification requests may be declined or incur additional fees. Substantial revisions require new order placement. Publisher cooperation for changes cannot be guaranteed.
6. Publisher-Controlled Variables and Exclusions
6.1 Third-Party Independence
GUESTPOST SOFTWARE operates as a marketplace intermediary connecting customers with independent publisher websites. Publishers maintain complete autonomy over their domains. GUESTPOST SOFTWARE exercises no ownership, control, or authority over publisher-side actions.
6.2 Non-Refundable Publisher-Controlled Circumstances
No refunds, replacements, or financial remedies are provided for outcomes stemming from publisher decisions or external factors including:
Early content removal due to site redesigns or strategic pivots
Domain expiration or business closure by publisher entities
Publishers modifying link reference types or editorial attributes per their own policies
Response to search engine algorithm updates or webmaster guidelines
Content removal pursuant to DMCA takedown notices or copyright infringement claims
Compliance with governmental or regulatory directives
Technical performance variables on publisher infrastructure
6.3 Information Transparency Commitment
While GUESTPOST SOFTWARE cannot control publisher actions, we maintain transparency through: clear disclosure of minimum content duration guarantees on publisher listing pages; accurate representation of current link reference types; publisher reputation scores and reliability ratings; and honest communication regarding indexing probabilities.
7. Wallet Top-Up and Database Access Policy
7.1 Prepaid Balance System
The GUESTPOST SOFTWARE wallet functions as a prepaid account balance enabling streamlined service purchases. Wallet funding provides immediate access to our proprietary publisher database. Minimum deposit: USD 25.00.
7.2 Wallet Refund Policy
Wallet credits are generally non-refundable once credited, except where required by applicable law or in cases of proven system error. Specific exceptions:
Platform failure preventing service delivery due to a GUESTPOST SOFTWARE system error
Account closure initiated by GUESTPOST SOFTWARE without cause attributable to the user
Technical error causing duplicate wallet deposits
Requests must be submitted to business@guestpostsoftware.com within thirty (30) days of the triggering event. Refunds processed within fourteen (14) business days of approval.
7.3 Wallet Usage Restrictions
Wallet funds: cannot be transferred to other users; cannot be exchanged for cash or cryptocurrency; exclusively purchase services available through GUESTPOST SOFTWARE; and balances are forfeited upon account suspension or termination for Terms violations.
7.4 Account Closure
Wallet balances remaining at voluntary account closure are generally forfeited. GUESTPOST SOFTWARE recommends expending balances through service purchases before initiating closure.
8. Payment Terms and Financial Obligations
8.1 Prepayment Requirement
All services operate on a prepaid basis. Orders cannot be processed without confirmed payment receipt through our authorised payment gateways.
8.2 Accepted Payment Methods
GUESTPOST SOFTWARE accepts payments through: PayPal, Stripe, Razorpay, Payoneer, Wise, Xflow, Skydo, and direct bank transfers. All payments are processed securely through respective payment service providers.
8.3 Payment Gateway Liability
GUESTPOST SOFTWARE is not responsible for delays, failures, reversals, or disputes caused by third-party payment providers. All transactions are subject to the terms and policies of the respective payment provider. GUESTPOST SOFTWARE shall not be liable for failed transactions due to payment gateway errors, banking issues, or insufficient funds.
8.4 GST, SAC Classification and Invoice Descriptions
All invoices describe services as digital marketing services, Digital PR services, content creation services, or IT/Software Development services under applicable GST SAC Codes: 998361, 998366, 998392, 998314, and 998439. All international payments qualify as export of services under FEMA 1999 and are subject to applicable RBI purpose code classification.
8.5 Currency and Tax Obligations
All payments are processed in USD unless otherwise specified at checkout. Users are responsible for any applicable taxes, currency conversion charges, or cross-border transaction fees imposed by financial institutions.
8.6 Payment Data Security — PCI DSS v4.0.1 [UPDATED V3.2]
GUESTPOST SOFTWARE does not store sensitive financial information such as credit card details, bank account numbers, or payment authentication credentials. All payment data is handled securely by third-party payment service providers.
PCI DSS v4.0.1 Update [NEW V3.2]: Effective March 31, 2025, PCI DSS v4.0.1 is the mandatory compliance standard. GUESTPOST SOFTWARE maintains platform infrastructure consistent with PCI DSS SAQ-A requirements for merchants that fully outsource payment processing. TLS 1.2 or higher is enforced on all data transmissions. Client-side script monitoring is implemented on payment pages per Requirements 6.4.3 and 11.6.1. Card-on-File tokenisation is used — no raw PANs or CVV/CVC codes are stored on GPS servers under any circumstance, including with customer consent, per the RBI CoF Tokenisation mandate.
RBI Data Localisation Acknowledgment [NEW V3.2]: In compliance with the RBI's 2025 Payment Aggregator Master Direction, all transaction data processed through India-facing payment gateways (Razorpay) is stored exclusively on India-based servers. Any foreign copies of transaction data are purged within 24 hours per the RBI's mandatory data localisation requirement.
8.7 Payment Gateway Fee Deductions
Third-party payment processors assess non-refundable transaction fees of approximately 2.9% plus a fixed fee per transaction. These fees are retained by payment processors regardless of subsequent refunds and are non-recoverable. Where monetary refunds are approved, gateway fees are deducted from gross refund amounts. Selecting wallet credits instead of monetary refunds allows retention of 100% order value.
8.8 Bulk Orders and Direct Bank Transfers
For bulk orders, payments may be made via direct bank transfer following issuance of an official invoice by GUESTPOST SOFTWARE. Services commence only after payment confirmation. All transfers must originate from accounts held in the client's legal name.
8.9 KYC and Anti-Money Laundering
GUESTPOST SOFTWARE complies with applicable AML regulations and may request KYC documentation for high-value transactions or bulk orders. Failure to provide documentation within a reasonable deadline may result in transaction suspension. All inward foreign remittances are classified under applicable FEMA purpose codes.
8.10 Chargeback and Pre-Dispute Contact Requirement
Users MUST contact GUESTPOST SOFTWARE support at business@guestpostsoftware.com BEFORE initiating any chargeback or payment dispute. GPS will acknowledge pre-dispute requests within forty-eight (48) business hours and work in good faith toward resolution within seven (7) business days.
Unauthorised chargebacks without prior contact may result in:
Immediate account suspension pending investigation
Forfeiture of remaining wallet balance
Permanent account termination
Legal action for demonstrable financial losses arising from bad-faith chargebacks
GUESTPOST SOFTWARE reserves the right to provide complete transaction documentation, order records, and delivery evidence to payment providers in response to any chargeback.
8.11 Subscription Billing and RBI e-Mandate Compliance [UPDATED V3.2]
Users subscribing to recurring service plans authorise GUESTPOST SOFTWARE to automatically charge stored payment methods at renewal intervals.
RBI e-Mandate Requirements [NEW V3.2]: In compliance with the RBI's e-Mandate framework:
Additional Factor of Authentication (AFA) is required at the time of setting up any recurring mandate
For recurring debits exceeding ₹15,000 (or the current applicable RBI threshold), AFA must be performed for each individual transaction
GUESTPOST SOFTWARE or its authorised payment gateway will send a pre-debit notification to the Customer at least twenty-four (24) hours before each scheduled debit, giving the option to pause or cancel
Cancellations must be processed at least forty-eight (48) hours before the next billing cycle to prevent charges
9. Refund Processing Timeframes by Payment Method
9.1 Processing Initiation
Once refund requests receive formal approval, financial processing commences immediately. Processing duration depends on payment method characteristics and third-party financial institution procedures outside our direct control.
9.2 Stripe and Credit / Debit Card Refunds [UPDATED V3.2]
Processing Timeline | 5–10 business days from approval date |
Stripe-Specific Note | Stripe processes refunds to the original card used. International cards may experience longer processing due to cross-border settlement. |
Expired Cards | Refunds process to cards even if cards have since expired |
9.3 PayPal Refunds
Processing Timeline | Immediate upon administrative approval |
PayPal Balance | Funds appear instantly in PayPal account balance |
Linked Bank/Card | If PayPal drew from linked bank or credit card, final settlement follows PayPal's procedures (typically 3–5 business days) |
9.4 Razorpay, Wise, Payoneer, Xflow, Skydo and Bank Transfer Refunds
Processing Timeline | 7–15 business days for complete settlement |
Razorpay Note | Refunds comply with RBI regulations. Razorpay refunds are processed to the original payment source. |
Bank Transfers | Refunded to the originating bank account upon verified request |
9.5 Original Payment Method Requirement
Refunds are issued exclusively to the original payment method used during purchase. GUESTPOST SOFTWARE cannot: process refunds to different credit cards or bank accounts; send refunds to third-party individuals; or split refunds across multiple payment instruments. This prevents fraud and complies with payment network regulations.
9.6 Wallet Credit Alternative
Selecting wallet credits instead of monetary refunds allows: retention of 100% order value without gateway fee deductions; immediate fund availability for alternative purchases; and simplified processing without financial institution dependencies.
10. Refund Request Submission and Evaluation
10.1 Written Request Requirement
All refund requests must be submitted in writing via live chat or email to business@guestpostsoftware.com. Include: order number, account email, detailed explanation, and supporting evidence. Subject line: 'Refund Request — Order #[Number]'. Verbal, social media, or third-party requests are not accepted.
10.2 Request Timelines
Initial Acknowledgment | Within 24 business hours of receipt |
Final Determination | Within 7 business days for straightforward cases |
Complex Situations | May extend beyond 7 business days with regular status updates |
10.3 Documentation Requirements
Requests should include: order confirmation numbers; detailed description of issues; screenshots, emails, or relevant evidence; specific outcome preferences (refund, wallet credit, or alternative); and timeline of events and previous support interactions.
10.4 Management Discretion
Final refund determinations rest exclusively with GUESTPOST SOFTWARE management. Exceptional circumstances may warrant departures from standard procedures. Discretionary approvals do not establish precedent for similar future determinations.
11. Service Definition and Performance Disclaimer
11.1 Service Definition
GUESTPOST SOFTWARE provides digital PR, content distribution, and online advertising services through a global network of independent publishers. We do not sell backlinks or guarantee search engine rankings. All services are editorial and promotional in nature.
11.2 What Is Guaranteed — Including Delivery Timeframe [UPDATED V3.2]
GUESTPOST SOFTWARE explicitly guarantees:
Article publication on the selected publisher domain (or the money-back guarantee in §3 applies)
Content meeting minimum word count specifications confirmed at order placement
Inclusion of agreed-upon hyperlinks and anchor text
Adherence to niche and category alignment between content and publisher
Delivery Timeframe Cross-Reference [NEW V3.2 — PayPal Mandatory Requirement]: Standard delivery timelines (from publisher acceptance of order) range from 5–20 business days depending on service tier. Full delivery timeline details, escalation procedures, and SLA terms are set out in the Terms and Conditions §6A (Service Delivery Timelines). Customers may request a copy of T&C §6A timelines at business@guestpostsoftware.com before placing orders.
11.3 What Is Not Guaranteed
GUESTPOST SOFTWARE does not guarantee: specific link reference types or editorial attributes; featured placement; traffic volumes, engagement metrics, or conversion rates; search engine keyword rankings or domain authority transfer; indexing speed or search engine acceptance; or perpetual content hosting beyond minimum duration guarantees stated on publisher listing pages.
12. Complaint Resolution and Dispute Procedures
12.1 Service Discrepancy Reporting
If delivered services materially deviate from order specifications, contact business@guestpostsoftware.com with subject line 'Service Complaint' within seven (7) calendar days of service delivery. Include order numbers, original specifications, delivered output, and specific discrepancy descriptions.
12.2 Valid vs Invalid Complaint Criteria
Valid — Accepted | Publisher category misalignment; missing hyperlinks or incorrect URL destinations; failure to use specified anchor text; word count shortfalls exceeding 10% of agreed minimums; publication on entirely different domain than selected |
Invalid — Not Accepted | Subjective quality assessments or stylistic preferences; unmet traffic or ranking expectations; publisher website design or aesthetic choices; search engine indexing outcomes; and competitive ranking changes |
12.3 Resolution Timeframes
Acknowledgment | Within 24 business hours |
Investigation | 3–5 business days |
Resolution Proposal | Within 7 business days |
Implementation | Variable depending on remedy type |
12.4 Available Remedies
Validated complaints may result in: full or partial refunds to original payment methods; wallet credits for equivalent or enhanced value; content revisions addressing specific discrepancies; replacement orders on alternative publisher domains; or service credits for future order discounts.
12.5 Escalation and Formal Dispute
Unresolved complaints may be escalated to management review by explicitly requesting escalation. Management reviews within 15 business days. Disputes remaining unresolved after internal procedures advance to formal resolution under Delhi, India courts — required precondition: good faith attempt for a minimum of thirty (30) business days.
13. Liability Limitations
13.1 Maximum Financial Liability
GUESTPOST SOFTWARE's total liability is strictly capped at the actual fees paid by the customer for the specific disputed order, limited to orders placed within six (6) months preceding the claim.
13.2 Excluded Damages
Beyond approved refund amounts, GUESTPOST SOFTWARE bears no liability for: lost business revenue or profit opportunities; search engine ranking declines; organic traffic reductions; time invested in campaign planning; indirect harm stemming from service delivery issues; third-party claims arising from content; or punitive damages regardless of circumstances.
13.3 Force Majeure
No liability for delays or failures caused by: natural disasters, pandemics, or public health emergencies; governmental actions or legal restrictions; publisher bankruptcy, domain seizure, or business closure; internet infrastructure failures; and payment processor outages or financial system disruptions.
13.4 Consumer Protection Act Compliance
GUESTPOST SOFTWARE recognises that certain liability limitations may be restricted under the Consumer Protection Act 2019 (India) and Consumer Protection (E-Commerce) Rules 2020. Where Indian consumer law mandates greater consumer protections, minimum legally required liability standards apply. Consumer rights mandated by statute remain fully enforceable.
14. US Resident Rights and CCPA Refund Acknowledgment [NEW V3.2]
This section is added for Stripe and PayPal compliance — both gateways serve significant US customer bases and expect merchants to acknowledge US consumer rights.
For US-based customers, including California residents under the California Consumer Privacy Act (CCPA/CPRA):
Refund requests from US residents are processed per the same matrix in §2A and timelines in §9 as all other customers
GUESTPOST SOFTWARE does not discriminate against US residents who exercise their privacy rights under CCPA/CPRA
US residents may submit refund requests and data rights requests to business@guestpostsoftware.com
Refund approvals do not waive any data rights, and data rights requests do not affect the status of pending refund determinations
For CCPA-specific data rights (access, deletion, opt-out of sharing), see the GUESTPOST SOFTWARE Privacy Policy V3.3
15. Policy Relationship with Other Governing Documents
This Refund Policy operates alongside the Terms and Conditions V4.0 (primary operational framework), Privacy Policy V3.3 (data collection and protection), and User Agreement (acceptable use policies). Where inconsistencies arise: this Refund Policy governs financial transactions and payment reversals exclusively; Terms and Conditions V4.0 control operational matters and general legal relationships; and Privacy Policy V3.3 governs data protection rights.
16. Policy Modification Rights
GUESTPOST SOFTWARE reserves the right to update this policy in accordance with applicable laws and business requirements. For material changes, GUESTPOST SOFTWARE will endeavour to provide at least seven (7) days' prior notice by email or dashboard announcement. Placing orders following policy updates constitutes binding acceptance of revised terms.
17. Contact Information [UPDATED V3.2]
Primary Email | |
Phone / WhatsApp | [PHONE NUMBER] — Insert working number. Required by Razorpay merchant activation; PayPal and Stripe compliance recommended. |
Grievance / Nodal Officer | [FULL NAME], Grievance Officer | business@guestpostsoftware.com | Ph: [PHONE NUMBER] | Per DPDP Act 2023, Consumer Protection (E-Commerce) Rules 2020, and RBI 2025 PA-O Direction |
Subject — Refund Requests | Refund Request — Order #[Number] |
Subject — Policy Questions | Refund Policy Question |
Live Chat | Available through platform dashboard during business hours |
Physical Address | GUESTPOST SOFTWARE, B-56/1, KH. No. 569, Sultanpur, South Delhi, New Delhi – 110030, India |
Operating Days | Monday to Friday |
Business Hours | 09:00–18:00 India Standard Time (IST / UTC+5:30) |
Holidays | India public holidays observed |
Response — Refund Requests | Acknowledged within 24 business hours; resolved within 7 business days |
Response — General Inquiries | Within 48 business hours |
Customer Acknowledgments
By completing any purchase transaction on GUESTPOST SOFTWARE platform, you explicitly acknowledge and agree that:
You have thoroughly read, understood, and accept all provisions in this Refund Policy
You understand the digital, non-returnable nature of Digital PR and content distribution services
You recognise limited circumstances qualifying for refunds and the standard non-refund position
You accept responsibility for reviewing order specifications before final approval
You acknowledge publisher-controlled factors outside GUESTPOST SOFTWARE's influence do not warrant refunds
You understand wallet deposits are generally non-refundable subject to exceptions in §7.2
You agree to contact GUESTPOST SOFTWARE support BEFORE initiating any chargeback or payment dispute
You agree to submit refund requests in writing within specified timeframes with supporting documentation
You accept that GUESTPOST SOFTWARE management possesses final discretionary authority over refund determinations
You consent to Delhi, India jurisdiction for dispute resolution and legal proceedings
Refund Policy Version: 3.2 | Effective Date: April 2026 | Next Review: December 2026 | Supersedes: V3.1 and all previous versions | Jurisdiction: Delhi, India | Governing Law: Consumer Protection Act 2019 · Consumer Protection (E-Commerce) Rules 2020 · IT Act 2000 · DPDP Act 2023 · FEMA 1999 | © 2026 GUESTPOST SOFTWARE. All Rights Reserved.